MITHUN S
KEY ACCOUNTS MANAGER - CUSTOMER SERVICE
Chennai
Summary
Results-oriented Logistics Professional with over 8 years of experience optimizing export/import operations, pricing, and customer relationships. Proven ability to lead high-performing teams, drive business growth, and deliver exceptional customer service. Seeking a managerial role to enhance operational efficiency and exceed customer expectations.
Overview
10
10
years of professional experience
9
9
years of post-secondary education
Work History
Key Account Manager – Customer Service
ISSGF INDIA PVT LTD
1 2022 - Current
- Handled key accounts for automotive customers including General Motors, Stellantis, Wheel India Limited, MRF Limited, Eicher Motors (RE), and Lamina Foundries Limited
- Managed customer service activities, meeting customer needs and maintaining positive relationships
- Recognized for providing timely and efficient customer service, resulting in strong customer loyalty.
Deputy Manager – Sales Coordinator
Freight Systems India Limited
2022.07 - 2022.12
- Managed key customers including GENERAL MOTORS, HFCL, LUCAS TVS, BRAKES INDIA, DOOSAN, BOB CAT, & L&T
- Coordinated with the sales team and customers to understand requirements and provide effective solutions
- Successfully handled RFQs, daily spot quotes, and online bid submissions, enhancing customer satisfaction.
Deputy Manager – Pricing & Operations
Premier Global Logistics Limited
2017.09 - 2022.06
- Led sea import/export pricing and operations, optimizing the full order cycle for efficiency
- Liaised with vendors and customers for ODC/OOG/Special equipment handling
- Recognized for strategic planning and coordination in CFS/warehouse transportation, handling high-potential customers like GE, L&T, BHEL, ANDRITZ, BFL Hydro, and TATA Projects.
Logistics Executive
Narayana Aiyar & Co
2014.04 - 2017.06
- Supervised and inspected over 100 Dalmia warehouses across South India
- Reported to management on inventory accuracy, document maintenance, asset management, and compliance with statutory regulations.
Education
MBA - Logistics and Supply Chain Management -
University of Madras Institute of Distance Education
2014.08 - 2017.05
BE - Aeronautical Engineering - undefined
Madha Engineering College
2008.08 - 2013.05
XII State Board - undefined
St. Thomas Higher Secondary School
2007.05 - 2008.05
Skills
Pricing/Negotiation
ODC/Special Equipment Handling
Logistics Management
Critical Thinking
Team Handling
Customer Relationship Management
Project Management
Languages
Tamil
English
Telugu
Timeline
Deputy Manager – Sales Coordinator
Freight Systems India Limited
2022.07 - 2022.12
Deputy Manager – Pricing & Operations
Premier Global Logistics Limited
2017.09 - 2022.06
MBA - Logistics and Supply Chain Management -
University of Madras Institute of Distance Education
2014.08 - 2017.05
Logistics Executive
Narayana Aiyar & Co
2014.04 - 2017.06
BE - Aeronautical Engineering - undefined
Madha Engineering College
2008.08 - 2013.05
XII State Board - undefined
St. Thomas Higher Secondary School
2007.05 - 2008.05
Key Account Manager – Customer Service
ISSGF INDIA PVT LTD
1 2022 - Current