Mithun Sindhey
Bengaluru
Summary
Overall 9 years of IT Services and Operations Equipped with a diverse and promising skill-set, ability creating positive team relationships resulting in optimal customer service. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Project Manager position.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
Work History
Project Manager
Tata Consultancy Services
03.2021 - Current
- Manage day-to-day activities like scrum ceremonies, create project plan, and ensure th e team adheres to the timelines for smooth deployments.
- Managed a scrum team of 25 in my previous project. The team worked on ITSM development, integration, and enhancement.
- Used Agile Methodology as a standard practice.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Identified plans and resources required to meet project goals and objectives.
- Monitored project performance to identify areas of improvement and make adjustments.
- Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
- Monitored project progress, identified risks, and took corrective action as needed.
- Analyzed project performance data to identify areas of improvement.
Business Focal Point
Tata Consultancy Services
1 2018 - 03.2021
- The work is to provide a primary focal point, embedded in the ETSOM delivery team, facilitating engagement, alignment, and communication with Augmented Worker (AW) stakeholders and Upstream SOM operated support services
- Focal point will be an advocate for the AW service and its expanding operational needs, within the enterprise service delivery organization
- To effectively fulfill this need, expected to demonstrate robust knowledge and capabilities in the following: Service Management (ITIL), including incident, problem, change and release management; Performance monitoring and assurance; Stakeholder Management, verbal and written communication, escalation management; Balance priorities and navigate the inevitable conflict of stakeholder objectives; Continuous improvement.
Team Lead
Cameo Global
06.2015 - 10.2018
- Joined as an IT Analyst at Cameo Global Communication ltd, @Cisco Systems
- Based on performance and interest within 6 months promoted as an MAC Analyst
- Experience as a Quality Analyst for certain period
- Based on performance got an opportunity, to become a Super Specialist Analyst
- Became the lead 'go-to' person for new reps and particularly challenging calls as one of the company's mentors.
Education
MS - Computer Science engineering
MS Engineering college
01.2010 - 04.2015
2nd PUC - undefined
MES Kishore Kendra
01.2008 - 04.2010
SSLC - undefined
MES Kishore Kendra
01.2007 - 04.2007
Skills
- Agile project management
- Scrum ceremonies
- Project Management
- Project planning and development
- Data Analysis
- Incident Management
- IT Service Management
- Client Management
- Workspace One - Mobile Device Management (MDM)
- ServiceNow - Knowledge Management
- Active Directory
- HTML
- DevOps Practices
- Javascript
Languages
English
Marathi
Kannada
Timeline
Project Manager
Tata Consultancy Services
03.2021 - Current
Team Lead
Cameo Global
06.2015 - 10.2018
MS - Computer Science engineering
MS Engineering college
01.2010 - 04.2015
2nd PUC - undefined
MES Kishore Kendra
01.2008 - 04.2010
SSLC - undefined
MES Kishore Kendra
01.2007 - 04.2007
Business Focal Point
Tata Consultancy Services
1 2018 - 03.2021
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