MITHUN SINGH
Adani Airport Holdings Limited
4
Languages
1
Certification
18
years of professional experience
Commercial Strategy and Non-Aeronautical Business Leader with 18 years of experience in India's airports and international aviation. Led revenue growth from ₹56 Cr to ₹400 Cr across a multi-airport portfolio, including retail and passenger services. Key contributor in transitioning six airports from Airports Authority of India to Adani Airports and in the commercial integration of Mumbai International Airport.
Work History
Deputy General Manager – Non-Aero Commercial
6 Years 3 Months- Led the Non-Aeronautical Commercial business across Adani Airports, with end-to-end responsibility for commercial strategy, P&L, business development, and strategic partnerships.
- Directed a ₹400 Cr+ commercial portfolio across seven airports, growing revenue from ₹56 Cr through commercial innovation, pricing strategy, portfolio expansion, and operational excellence.
- Led diversified Non-Aeronautical businesses including Retail, Food & Beverage, Passenger Services, Advertising, Commercial Partnerships, Airport Parking, Ground Transport, and Digital Commercial Platforms.
- Facilitated commercial integration of Mumbai International Airport and supported commercial planning and operational readiness for Navi Mumbai International Airport.
- Led diverse Non-Aeronautical businesses, driving growth across retail, food & beverage, passenger services, advertising, commercial partnerships, airport parking, ground transport, and digital commercial platforms.
- Built strategic partnerships with government agencies, concessionaires, airlines, and technology partners to strengthen commercial performance and customer outcomes.
- Spearheaded digital transformation and customer experience programmes, enhancing engagement and satisfaction across multiple airport locations.
- Career progression: Senior Manager, Non-Aeronautical Development → Deputy General Manager, Non-Aero Commercial
Senior Manager – Cargo (Projects & Business Development)
10 Months- Led business development initiatives for pharmaceutical, perishables, and strategic cargo businesses, enhancing client acquisition and market reach.
- Developed commercial strategies and business plans to drive cargo revenue growth through performance frameworks.
- Managed strategic partnerships with airlines, cargo operators, logistics providers, and regulatory authorities to enhance service delivery and ensure compliance.
- Led strategic initiatives to enhance operational efficiency across airport services.
- Developed and implemented process improvements to optimize resource allocation and reduce costs.
- Oversaw cross-functional teams to ensure alignment with organizational goals and regulatory compliance.
- Mentored and trained junior managers, fostering a culture of continuous improvement and professional development.
- Analyzed performance metrics to drive data-informed decision-making and operational enhancements.
- Collaborated with stakeholders to develop long-term strategies for service excellence in airport operations.
- Implemented risk management protocols to enhance safety standards within airport facilities and operations.
- Spearheaded stakeholder engagement initiatives, improving communication channels among diverse teams and departments.
- Spearheaded stakeholder engagement initiatives to strengthen communication channels among diverse teams and departments.
- Implemented and developed operational standards, policies and procedures.
- END DATE TO CONFIRM
Senior Manager – Non-Aeronautical Commercial
4 Years 6 Months- Led the Non-Aeronautical Commercial portfolio across Retail, Food & Beverage, Passenger Services, and Commercial Concessions at a high-volume international airport.
- Managed commercial planning and concessionaire performance to drive business development initiatives.
- Developed innovative commercial concepts and marketing programmes to enhance customer experience and boost commercial performance.
- Implemented international best practices in commercial operations and concession management to elevate passenger experience.
- Led operational strategy to enhance airport efficiency and passenger experience.
- Collaborated with stakeholders to identify and resolve operational challenges, ensuring compliance with industry standards.
- Enhanced customer service protocols by integrating feedback mechanisms into daily operations for continuous improvement.
- Achieved operational excellence by streamlining processes and implementing best practices.
- Increased customer satisfaction with timely project deliveries and seamless communication.
- Executed appropriate staffing and budgetary plans to align with business forecasts.
- Spearheaded change management efforts for seamless adoption of new systems or processes among employees.
Regional Manager – South India
2 Years 1 Month- Led business development and delivery of airport access, parking, and infrastructure technology solutions, enhancing service offerings across airports, malls, hospitals, stadiums, and IT parks.
- Established standardized project management frameworks and strengthened strategic customer relationships across infrastructure projects.
- Established standardized project management frameworks, improving project consistency and strengthening strategic customer relationships across infrastructure projects.
Deputy Manager – Commercial Operations
3 Years 9 Months- Led landside commercial operations supporting Non-Aeronautical revenue growth.
- Managed commercial concessions and passenger services to support seamless airport operations.
- Coordinated Airport Service Quality (ASQ) initiatives and airport expansion projects, engaging stakeholders to align objectives.
- Enhanced commercial performance and passenger experience through operational excellence and process optimization.
Education
PGDBM
B.Sc. - Tourism & Hospitality Management
PG Certificate - Project Management
Skills
Commercial leadership
Revenue portfolio growth
Airport operations leadership
Commercial transformation leadership
Retail & F&B Concessions
Digital Transformation
Customer Experience
Strategic Partnerships
Led commercial operations and integration across 7 airports
Grew a Non-Aeronautical commercial portfolio from ₹56 Cr to ₹400 Cr+ in annual revenue
Directed commercial transformation and digital innovation programmes across multiple airport locations
Contract Negotiation
Airport Operations
Commercial Sales
Team Development
Cross-Functional Leadership
Client Relations
Client relationship management
Commercial Planning
Program Management
Certification
- GTI London – Maximising Airport Revenues
- ACI – Commercial Operations; Parking, Ground Transportation & Services
- ACI – Food & Beverage, Retail & Duty Free Concessions
LANGUAGES
English
Hindi
Kannada
Bahasa Indonesia
Timeline
Deputy General Manager – Non-Aero Commercial
Adani Airport Holdings Limited
11.2019 - 02.2026Read More
Senior Manager – Cargo (Projects & Business Development)
GVK – Mumbai International Airport Ltd.
01.2019 - 11.2019Read More
Senior Manager – Non-Aeronautical Commercial
GVK Indonesia – Bali International Airport
06.2014 - 12.2018Read More
Regional Manager – South India
SKIDATA India Pvt. Ltd.
05.2012 - 06.2014Read More
Deputy Manager – Commercial Operations
Bangalore International Airport (BIAL)
07.2008 - 04.2012Read More
IGNOU-CEPM
PG Certificate from Project Management
Read More
Madurai Kamaraj University
B.Sc. from Tourism & Hospitality Management
Read More
Narsee Monjee Institute of Management Studies (NMIMS)
PGDBM
Read More
AWARDS & RECOGNITION
Excellence in Operational Management – Adani Airport Holdings Ltd., Outstanding Contributions to Project Management – GVK Mumbai International Airport, Innovative Revenue Management Practices – GVK Indonesia