Mithya Gnanarajan
Chennai
Summary
B.com graduate with 8 years of experience in banking domain. Interested in any banking processes and highly interested in technical process for career growth.
Overview
9
9
years of professional experience
Work History
Analyst
HCL Technologies
Chennai, India
07.2024 - Current
- Working as an Analyst in a pilot batch for the USAA project in the debit card non-fraud chargeback process from end to end. For defence customer we are
raising chargeback and providing provisional credit for every dispute.Chargeback raising for visa network and star network.
Chargeback Analyst
Chargeback Gurus
Chennai, India
03.2022 - 05.2023
- Managed chargeback challenges and disputes for acquirer bank
- Collaborated with Visa, Mastercard, Amex, and Discover to enhance network partnerships.
- Supported multiple clients in resolving merchant-side chargebacks
Process Associate
Tata Consultancy Services
Chennai, India
01.2017 - 03.2022
- Had 2.5 years in complaints handling regarding citi credit cards regarding insurance. And had 2.5 years in chargeback fraud and investigation process for TD bank.
- Raised chargebacks for Visa and Mastercard networks, handling both fraud and non-fraud disputes throughout the end-to-end process.
- Collaborated with team members to achieve target results.
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
Education
Bachelor of Arts - Commerce
Queen Mary's College
Chennai, TN01-2016
Skills
- Chargeback processing
- Dispute resolution
- Microsoft Excel
- Process improvements
- Client management
- Problem solving
- Pressure decision-making
Languages
English
Proficient
C2
Tamil
Proficient
C2
Timeline
Analyst
HCL Technologies
07.2024 - Current
Chargeback Analyst
Chargeback Gurus
03.2022 - 05.2023
Process Associate
Tata Consultancy Services
01.2017 - 03.2022
Bachelor of Arts - Commerce
Queen Mary's College