M Mohamed Imtiaz
Coimbatore
Summary
Accomplished training professional with over 10 years of experience in enhancing training programs and expanding course offerings. Expertise in developing innovative course content and adapting existing classes to meet changing demands. Proficient in project management and team building, utilizing performance metrics to boost employee knowledge and productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Deputy Manager
Malabar Group
Chennai
12.2023 - Current
- Trained new employees on process, product, ERP tools, store procedures, policies, customer service and product handling.
- Implemented regional L&D strategies, identified training needs via TNA/skills analysis.
- Coordinated training calendars, delivered targeted programs (seminars, workshops, OJT, senior leader training), and ensured timely execution.
- Created impactful e-learning and training materials, collaborated with SMEs, planned program rollouts, and negotiated vendor solutions.
- Managed feedback processes, maintained training MIS, prepared efficacy reports for senior management, and oversaw budget tracking.
- Researched industry best practices and L&D trends to refine existing training methodologies.
Deputy Manager
Reliance Retail
Coimbatore
05.2022 - 11.2023
- Managed and monitored training for over 2000+ employees across Distribution Center and City Processing Center.
- Assisted with onboarding new employees by conducting comprehensive orientation and job-specific training.
- Demonstrated expertise in handling end-to-end process transactions within SAP.
- Developed and executed LMS-based learning programs for both blue and white-collar workforces.
- Mentored team members, fostering their success and advancement within the department and company.
- Planned and led staff development programs to enhance employee knowledge, engagement, satisfaction, and performance.
- Presented training information effectively via role-playing, simulations, and team exercises.
- Evaluated employee skill levels and implemented new techniques to boost staff knowledge.
Senior Learning Associate
Flipkart Internet Private Limited
Coimbatore
08.2018 - 05.2022
- Created and implemented training programs to fulfill requirements for Fulfillment Center and Mother Hubs.
- Managed and monitored 10 trainers and over 2000+ employees.
- Developed foundational content for process and technical training, covering inbound to outbound warehouse operations.
- Collaborated with other departments to maintain current knowledge of training needs and explained goals/expectations to trainees.
- Measured training effectiveness through knowledge assessment audits to gauge impact.
- Monitored, evaluated, and recorded training activities and program effectiveness.
- Facilitated programs to enhance employee productivity through offline and online channels.
- Created and assigned digitized learning content via LMS platform, customizing based on process changes.
Corporate Trainer
OPPO Mobiles Private Limited
Coimbatore
04.2015 - 06.2018
- Trained new employees on product, technology features, store procedures, policies, customer service and product handling.
- Partnered with subject matter experts to design training programs for flagship variant mobiles.
- Monitored and controlled 25 trainers across Tamil Nadu, overseeing 1000+ employees.
- Developed and implemented a competency program with a 100% success rate.
- Determined sales training needs by observing sales transactions, reviewing sales reports, and gathering input from sales managers.
- Educated team members on time and resource management to improve organizational efficiency as per threshold value.
- Trained new technical trainers to promote consistency in customer service and quality.
- Managed Channel Partners by educating and training them on products and creating market awareness.
- Responsible for evaluating the Key Performance Indicators of trainers and continuously gathered and interpreted data on new and emerging competitors.
Education
Diploma - Information Technology
Sree Narayana Guru Polytechnic College
Coimbatore04.2011
S.S.L.C -
Nirmala Matha Convent Matriculation School
Coimbatore05.2008
Skills
- Training design and methods
- LMS development
- Simulation training and role-playing
- Staff development and orientation
- Team-building activities
- Project leadership and implementation
- Cross-functional collaboration
- Motivational speaking and mentoring
- Conflict resolution and team monitoring
- Communication skills
Certification
- Certified by Dale Carnegie and Associates, Inc on 'Train The Trainer'
- Certified in HRBPMS process modeling workshop
- Certified as an internal auditor on ISO 9001:2015 quality management systems
Accomplishments
- Received certification on the In-House LBP - Train The Trainer course completion (Malabar Group).
- Reduced learning curve from 21 days to 12 days by implementing a simulation-based digitization module.
- Project Lead for Hiring Executives (Launchpad) from Colleges for Big Billion Day sales (2019-2022).
- Project Lead for Hiring Trainers (Kick Start) from Colleges for Big Billion Day sales (2019-2022).
Languages
- Tamil, First Language
- English, Advanced (C1)
- Hindi, Elementary (A2)
Languages
Tamil
First Language
English
Advanced (C1)
C1
Malayalam
Elementary (A2)
A2
Hindi
Beginner
A1
Timeline
Deputy Manager
Malabar Group
12.2023 - Current
Deputy Manager
Reliance Retail
05.2022 - 11.2023
Senior Learning Associate
Flipkart Internet Private Limited
08.2018 - 05.2022
Corporate Trainer
OPPO Mobiles Private Limited
04.2015 - 06.2018
Diploma - Information Technology
Sree Narayana Guru Polytechnic College
S.S.L.C -
Nirmala Matha Convent Matriculation School