Prashant Sharma

In my current role as Deputy Manager at Matrimony.com, I oversee the Learning & Development operations across the North and East regions . I am responsible for strategizing and executing training solutions across various levels and functions, including functional, behavioral, and leadership training. I manage a team of trainers and am deeply involved in creating engaging training content, managing our Learning Management System, and driving key HR projects. in my last 10 years of professional journey in L&D Department ,my approach is focused on aligning L&D initiatives with corporate goals, enhancing employee performance, and fostering organizational growth.

T3 Certified from Idea Vodafone, Airtel, Amazon and Jio

• 06/18, 03/19, Concentrix Daksh Services India Private Limited, Noida, Lead Trainer T&TQ, Worked as lead trainer for leading the tasks for NHT and BAU as per training prospective with the help of team trainers, Monitored and controlled all accounts related to training activities (Planning and execution) on the site by the trainers, Managed allocation of required resources for ongoing and planned training delivery such as NHT, refresher training, re-training and other trainings, Administered self-training KRA's and all calibrations, Process assessments, Throughput, FAP, and Attrition, Maintained training SOP's, training documents and training checklists, Ensured the batch sit-in for smooth training content delivery as per SOP, Reviewed NHT and OJT phase, tracked individual performance and delivered additional intervention if required, Participated in relevant client calls and led the learning's forward in training module development
• 09/15, 06/18, Tech Mahindra, Noida, Specialist Trainer for Vodafone, Built and sustained professional and communication skills for the advisors that join the company, Underwent the TTT certification and thereafter delivered Communication & Process training to NHT batches, Identified learning needs of associates/business as a learning coach and accordingly designed training curriculum using the principles of instructional design, Worked closely with Quality team to use the materials (recorded calls) from floor in training and to customize training accordingly
• 06/12, 09/15, Aegis Global, Lucknow, Senior Customer Service Executive - Operation, Airtel Operations, DTH Services