Prashant Sharma
Deputy Manager HR L&D
Delhi
Summary
In my current role as Deputy Manager at Matrimony.com, I oversee the Learning & Development operations across the North and East regions . I am responsible for strategizing and executing training solutions across various levels and functions, including functional, behavioral, and leadership training. I manage a team of trainers and am deeply involved in creating engaging training content, managing our Learning Management System, and driving key HR projects. in my last 10 years of professional journey in L&D Department ,my approach is focused on aligning L&D initiatives with corporate goals, enhancing employee performance, and fostering organizational growth.
Overview
12
12
years of professional experience
1
1
Certificate
2
2
Languages
Work History
Deputy Manager
Matrimony.com Ltd.
03.2019 - Current
- Identifying training needs, creating customized content while working closely with the relevant team, implementation of learning solutions and measuring learning effectiveness
- Working closely with all stakeholders in delivering business goals and objectives through driving initiatives as well as incorporating best practices for training on various verticals such as Retail, Collection, Field Executive, Relationship Manager, and Marketing Tele calling etc
- Creating customized training content including product process , behavioral , technical , selling skills . soft skill , for different roles
- Preparing Content for exclusive programme for People Manager role
- Delivering behavioral module for people manager role and above
- Facilitating training program (North & East ) across all job bands and levels and spanning multiple areas including personal and managerial effectiveness and building leadership capabilities
- Deploying various training methods including web learning, mobile learning, and on job coaching
- Measuring and publishing the success & effectiveness of the training interventions pan india
- Monitoring employee & manager feedback results and building or continuously updating training material to support the company business goals.
- Coordinated company-wide learning and development programs, including leadership development initiatives for high-potential employees.
- Managing LMS platform used for online leaning
- Managing Pan India HR Projects including implementation of new HRMS , LMS , R&R Portal
- Managing Pan India PDP Process for telesales
- Managing PAN India MIS for functional training
- Developed targeted retention strategies to address high-priority talent segments within the organization.
Education
BBA (Management) -
Awadesh Pratap Singh University
Skills
Content Devlopment
LMS
Training Needs Analysis
Process Training
Training Management
Virtual Training Delivery
Soft Skill Training
Voice & Accent Training
Operating System: Windows 95/98/2000, XP
Microsoft Office
Software: CRM, Nortel, Avaya
Project Implementation
Time Management
Analytical Thinking
Curriculum Design
Subject matter expertise
Process and procedure development
Sales Strategies
Decision-making capabilities
Certification
T3 Certified from Idea Vodafone, Airtel, Amazon and Jio
Previous Experience
- 06/18, 03/19, Concentrix Daksh Services India Private Limited, Noida, Lead Trainer T&TQ, Worked as lead trainer for leading the tasks for NHT and BAU as per training prospective with the help of team trainers, Monitored and controlled all accounts related to training activities (Planning and execution) on the site by the trainers, Managed allocation of required resources for ongoing and planned training delivery such as NHT, refresher training, re-training and other trainings, Administered self-training KRA's and all calibrations, Process assessments, Throughput, FAP, and Attrition, Maintained training SOP's, training documents and training checklists, Ensured the batch sit-in for smooth training content delivery as per SOP, Reviewed NHT and OJT phase, tracked individual performance and delivered additional intervention if required, Participated in relevant client calls and led the learning's forward in training module development
- 09/15, 06/18, Tech Mahindra, Noida, Specialist Trainer for Vodafone, Built and sustained professional and communication skills for the advisors that join the company, Underwent the TTT certification and thereafter delivered Communication & Process training to NHT batches, Identified learning needs of associates/business as a learning coach and accordingly designed training curriculum using the principles of instructional design, Worked closely with Quality team to use the materials (recorded calls) from floor in training and to customize training accordingly
- 06/12, 09/15, Aegis Global, Lucknow, Senior Customer Service Executive - Operation, Airtel Operations, DTH Services
Personal Information
Date of Birth: 09/14/91
Timeline
Deputy Manager
Matrimony.com Ltd.
03.2019 - Current
BBA (Management) -
Awadesh Pratap Singh University