Mogili Shravhany Goud
Hyderabad
Summary
Information & Technology professional with 7+ years' experience in the E-Commerce sector with hands-on skills in customer service, operations, process training, fraud control, Alexa data services, search and rescue operations, account security, seller investigations, and Payment Risk Investigations.
Overview
9
9
years of professional experience
Work History
Payments Risk Operations
Amazon Development Centre
01.2024 - 10.2024
- Data Analysis & Conducting investigations into allegations of organized fraud or abuse on and off the Amazon website.
- Investigate suspicious orders, selling, and buying behavior that could pose a risk to Amazon customers.
- Take appropriate action to identify and help minimize the risk posed by fraud or abuse patterns and trends.
- Developed and implemented strategies to mitigate identified risks.
Advocacy Operations Specialist
Amazon
11.2021 - 08.2022
- Responsible to maintain delivery partner experience
- Communicate timely information to delivery stations and stakeholders
- Ensure that the delivery partner experience is Safe guarded.
Investigation Specialist (AHS)
Amazon
02.2021 - 11.2021
- Responsible for the Seller's Account health
- Investigate and provide helpful information to seller and make sure they maintain good Account Health of their Selling Account
- Investigate and Taking actions against substandard performance Seller Accounts.
International Customer Service NA
Amazon
12.2020 - 02.2021
- Responsible for the International CS operations
- Provide customer service for International accounts in terms of addressing package and account issues and Increased customer satisfaction by resolving issues.
Search and Rescue (Account Specialist) Operations
Amazon
03.2019 - 11.2020
- Responsible to attend the queries of the customers even after contacting CS multiple times and check with the accounts safety of the customers
- Attend the potential contacts of the accounts and handle the queries by following up on the queries and resolving the issues efficiently
- Responsible for retrieving the customers passwords and accounts securely.
Alexa Data Services Associate
Amazon
03.2018 - 03.2019
- Responsible for the day to day sensitive data of customers which the organization provides for data creation, accuracy, and give out the best services to the Alexa users
- As an Alexa data associate strove for Improvement of Experience of Alexa Users.
Large Appliances(LIT) Associate
Amazon
07.2017 - 02.2018
- Responsible for attending the queries of customers who have ordered large products
- As a large appliances Specialist attended the queries of the customers who ordered major appliances through amazon in scheduling installation, Returns, Refunds, Damages, Shipping queries, Information about brands.
Secure Delivery & Shipments (SDS) Associate
Amazon
03.2017 - 07.2017
- Responsible for Fraud Control in Product Delivery by Agents and Concession Abuse by Customers
- Processed voice based and non-voice based communication in tracking down the Accounts trying to abuse the policies by raising concerns for item missing, Tracking shows delivered but not received, Switcheroo.
Customer Service Associate
Amazon
08.2015 - 04.2017
- Responsible for handling Customer issues for package related queries
- Processed Technical assistance to the Fraud accounts
- Supported New Hire Team for training and new recruits in Account Operations and Search and Rescue.
Education
Bachelor of Technology - Computer Science and IT
Malla Reddy College of Engineering and Technology
05.2015
Skills
- Leadership
- Communication Skills
- Problem Solving
- Time Management
- Handling Pressure
- Analytical Thinking
- Critical Thinking
Languages
English
Hindi
Telugu
Awards
- Hamilton award, 08/01/18
- Rose Berg award, 07/01/17
- Star Dust Award for Exceptional Performance, 12/01/17
Technical Skills
- SQL knowledge
- Microsoft Excel
- MS-Windows
- Linux
- Ubuntu
- C
- C++
Timeline
Payments Risk Operations
Amazon Development Centre
01.2024 - 10.2024
Advocacy Operations Specialist
Amazon
11.2021 - 08.2022
Investigation Specialist (AHS)
Amazon
02.2021 - 11.2021
International Customer Service NA
Amazon
12.2020 - 02.2021
Search and Rescue (Account Specialist) Operations
Amazon
03.2019 - 11.2020
Alexa Data Services Associate
Amazon
03.2018 - 03.2019
Large Appliances(LIT) Associate
Amazon
07.2017 - 02.2018
Secure Delivery & Shipments (SDS) Associate
Amazon
03.2017 - 07.2017
Customer Service Associate
Amazon
08.2015 - 04.2017
Bachelor of Technology - Computer Science and IT
Malla Reddy College of Engineering and Technology
Similar Profiles
KARUNESH GUPTAKARUNESH GUPTA
Senior Product Manager | Technical Program Manager at AMAZON DEVELOPMENT CENTRE INDIASenior Product Manager | Technical Program Manager at AMAZON DEVELOPMENT CENTRE INDIA
Divya MadukalDivya Madukal
Quality Associate (LMAQ - Quality) at Amazon Development CentreQuality Associate (LMAQ - Quality) at Amazon Development Centre
BALAJI MBALAJI M
CXQO associate at Amazon Development Centre India Pvt. Ltd.,CXQO associate at Amazon Development Centre India Pvt. Ltd.,
Amit TakalkarAmit Takalkar
Device, Digital & Alexa Support Ops D2TS GrpM at Amazon Development Centre (India) Pvt. Ltd.Device, Digital & Alexa Support Ops D2TS GrpM at Amazon Development Centre (India) Pvt. Ltd.
V V V SATYA NAVEENV V V SATYA NAVEEN
SAP Basis Consultant at Tata Consultancy ServicesSAP Basis Consultant at Tata Consultancy Services