Summary
Overview
Work History
Education
Skills
Affiliations
Interests
Timeline
Generic

Behzad Merchant

Summary

Talented Executive Director experienced in developing and managing staff, budgets and programs to achieve results. Offering more than [Number] years of experience at executive level. Applies skills in ministry, leadership, mentoring and training to motivate organization's members in meeting organizational mission and program goals. Successfully raises public awareness about community-based programs and services.

Overview

24
24
years of professional experience

Work History

Executive Director, Head: APAC Payments Business Risk & Controls, Global Payments Utilities Risk & Controls

JP Morgan Services India Private Limited
12.2021 - Current
  • India Corporate Centre Site Lead for Payments Risks & Controls
  • Product Coverage includes Payments, Receivables, Trade & Working Capital, Liquidity, Account Solutions, Escrow & Digital Channels
  • Risk families include Operational, Product, Portfolio, Fraud, Regulatory, AML, Sanctions, Outsourcing, Technology and Information & Cyber Security
  • Managing large multi-country teams (>40FTEs) with direct & matrix reports in India, Singapore, China, Japan, Australia & Philippines
  • Key focus is ensuring effective Risk assessment for New Product Roll Outs and Product Changes and ensuring establishment of a Risk & Control framework to support the Business Growth
  • Engaging with Horizontal teams to establish data driven risk & controls monitoring, proactive management of issues
  • Driving thematic reviews to identify and mitigate key risks for the business.

Director - Data Governance, Product Risk Advisor & Third-Party Risk Head - APAC

Citibank N.A. India
06.2010 - 12.2021
  • Business Risk & Controls Head - South Asia
  • LOB: ICG Treasury & Trade Solutions (TTS)
  • TTS products coverage: Payments, Receivables, Trade Services, Trade Finance, Liquidity, Account Solutions, Commercial Cards & Digital Channels
  • Risk families include Operational, Product, Fraud, Regulatory, AML, Sanctions, Outsourcing, Technology and Information & Cyber Security
  • Part of the South Asia Leadership team defining the Business Strategy, assisting the Business in Digital & Technology Transformation initiatives through use of new Technologies (APIs, RPA, Big Data) and advise & provide Oversight to Business Risk & Control Programs
  • Worked with Business and Function partners across APAC to ensure all risk families (Product, Regulatory, AML, Operational, Technoloyg, Third Party etc.) are adequately covered for New Product Roll Outs, Product Changes covering new Regulations, Product Enhancements & Digitization initiatives, thereby enabling better speed to market
  • Implemented programs for APAC for ongoing reviews and continuous monitoring of Data Integrity & Controls.

Senior Vice President, Co-Head, ICG Technology

Citibank N.A. India
06.2010 - 11.2014
  • LOB: Institutional Clients Group Technology
  • Change & Run the Bank Projects, Program Management, Technology Architecture Design & Implementation and Digitization & Transformation Initiatives
  • Coverage across Core Banking (Flexcube), FX, Derivatives, Fixed Income, Money Markets, Capital Markets, Loans, Liquidity, Finance & Risk
  • Managed a team of 100 FTEs & a budget of $10 Million, supporting large scale Technology Projects for all stages of the Software Development Life Cycle (SDLC) though a mix of permanent and vendor employees both onsite and offshore
  • Implemented Large Scale Technology initiatives covering Strategic Business & Product initiatives, Process Re-engineering, Digital Transformation, New Product Roll Outs, Regulatory Mandates, AML & Compliance Initiatives
  • Designed and Implemented an Application Architecture Roadmap for the Citi Businesses in India
  • Successfully migrated 70% of the legacy In-country Application Portfolio to existing Global / Regional platforms on the latest Technology stack
  • Engaged with Technology Vendors to ensure execution and monitoring of technology initiatives
  • Ensured Technology spends are optimal and as per plans.

Vice President, Head: Technology & New Initiatives

Citigroup Global Markets India Private Limited
06.2006 - 06.2010
  • Project & Change Management, Automation & Transformation Initiatives, Process Reengineering, Testing, Implementation & Application Support covering Retail & Institutional Equities, Derivatives, Wealth Management & Depository Services
  • Technology Head Role
  • Managed a team of 25 FTEs across Project Management, Change Management and Application Support
  • Involved right from the set-up stage of the entire Equity Brokerage, HFT, Algo & Internet Trading and Wealth Management Platform for Citi’s Institutional & Retail Broking and Wealth Business in India
  • Implemented and supported the entire suite of Equity Brokerage & Wealth applications including Front End Trading systems, Back office settlement systems, Exchange and Depository servers, Co-Location & CTCL Exchange connectivity & Portfolio Management
  • Managed implementation of all product, process, regulatory, compliance, and risk enhancements for the Equity, MF, Wealth Management, Depository, CRM, Customer Reporting applications
  • New Initiatives Head Role
  • Designed and implemented new investment products to be offered to customers including Broking, Structured Products, Advisory Services, Trust Services and Financial Planning
  • Created Business Cases & Business Requirements for product and process changes to introduce new products, improve product superiority and delivery and increase operational efficiency
  • Presentations to senior stakeholders for getting their buy-in for implementation of process changes, product innovations and technology solutions to deliver superior client offerings and efficiency in execution.

Consultant, Banking Domain Competency Group

Infosys Technologies Limited
10.2004 - 06.2006
  • SME for various consulting projects in Institutional & Investment Banking
  • Typically, the scope of my role during various stages of a project implementation life cycle spans the RFIs & RFPs, Project initiation, Requirements gathering, Design testing and production roll out
  • Research on current areas of interest in the financial services industry to design innovative solutions in various areas of Banking
  • Solutions worked on include Financial Messaging Solution, AML Solution, Single Global Nostro Solution and Application Portfolio Analysis
  • Focus on Thought Leadership initiatives in the Financial Services Industry
  • Two articles published on gtnews.com and 1 in HSBC’s Guide to Cash & Treasury Management
  • Project Experience
  • Project Lead with ABN Amro Bank Amsterdam, in the Transaction Banking Mid-Office Application Analysis and Design, handling the Cash Management Payments Middleware Applications: 6 months
  • Business Analyst Lead with UBS Investment Bank London, in Global Cash Utility team specifically handling the Financial Messaging Middleware, AML & Sanctions Screening for Straight through transaction processing: 8 months.

Project Manager

Citibank N.A.
10.2003 - 10.2004
  • Analyzed Requirements & Prepared Business Requirement Documents and Functional Specifications for technology initiatives supporting Payments, Core Banking, Loans, Money Markets & Risk Applications
  • Project Planning and Delivery in a complex BAU environment under tight deadlines
  • Evaluated Market Solutions vs
  • Internal Development to recommend the right solution for the business
  • Managed implementation of new systems and recommend enhancements to existing systems
  • Designed Business process flows test plans, test cases and coordinated System UATs for new and existing systems
  • Liaised with various business product and testing teams and IT vendors.

Manager

Citibank N.A.
Mumbai
07.2002 - 09.2003
  • Operationalized new products and processes for the Small & Mid-Market Corporate customers in Transaction Banking
  • Worked on several projects covering Corporate Banking Branch Operations in the areas of Process Improvements, Operational & Credit Risk, CRM, Cost Reduction, Productivity Improvement and Internal Policies
  • Single point contact in the branch for all Small & Mid-Market Corporate Customers Cash Management & Trade.

Assistant Manager

Citibank N.A.
Hyderabad
01.2001 - 06.2002
  • Job responsibilities included handling the entire Payments, Receivables, Trade and Clearing Operations for the Corporate Bank, directly reporting into the Branch Manager
  • Single point contact at the branch for all Corporate Banking customers for all Branch Cash and Trade operations
  • Continuously monitor and implement business priorities addressing improvements in the areas of financial targets, customers, people and processes.

Assistant Manager

BNP Paribas
06.2000 - 12.2000
  • Job responsibilities included Managing the Export, Import & Local Bill Discounting Operations at the Pune Branch and Track and fulfill all the regulatory aspects of Banking Trade Operations as per Central Bank, FEMA and ECM guidelines.

Education

PGDM - Finance & General Management

Indian Institute of Management Bangalore
01.2000

B. Com (Hons.) - Finance, Accounting, Mathematics, Statistics

Osmania University
01.1997

Skills

  • Program Management
  • Stakeholder Relations
  • Strategic Planning
  • Project Management
  • Team leadership, training, and development
  • Negotiation
  • Talent management and staffing
  • Innovation and Creativity
  • Compliance and regulations
  • Program Leadership

Affiliations

Involved with an NGO working towards welfare of stray animals.

Interests

Avid Sportsman, enjoy playing badminton, football and cricket - Athletics captain of school & college with multiple accolades including the University High Jump Champion. Involved with an NGO working towards welfare of stray animals. 

Timeline

Executive Director, Head: APAC Payments Business Risk & Controls, Global Payments Utilities Risk & Controls

JP Morgan Services India Private Limited
12.2021 - Current

Director - Data Governance, Product Risk Advisor & Third-Party Risk Head - APAC

Citibank N.A. India
06.2010 - 12.2021

Senior Vice President, Co-Head, ICG Technology

Citibank N.A. India
06.2010 - 11.2014

Vice President, Head: Technology & New Initiatives

Citigroup Global Markets India Private Limited
06.2006 - 06.2010

Consultant, Banking Domain Competency Group

Infosys Technologies Limited
10.2004 - 06.2006

Project Manager

Citibank N.A.
10.2003 - 10.2004

Manager

Citibank N.A.
07.2002 - 09.2003

Assistant Manager

Citibank N.A.
01.2001 - 06.2002

Assistant Manager

BNP Paribas
06.2000 - 12.2000

PGDM - Finance & General Management

Indian Institute of Management Bangalore

B. Com (Hons.) - Finance, Accounting, Mathematics, Statistics

Osmania University
Behzad Merchant