Python
Hi, I’m
Moham Mmed
Process Associate
Bengaluru
Summary
Reliable professional with experience in optimizing administrative and operational processes. Proven ability to manage multiple projects and prioritize tasks to meet deadlines.
Overview
5
years of professional experience
4
years of post-secondary education
5
Certifications
5
Languages
Work History
Tata Consultancy ServicesBengaluru
Process Associate
12.2021 - Current
Job overview
- Used Servicenow Tool to raise ticket related to customer issues and queries
- Worked on SLA's and managed incidents to make sure there is no breach.
- Worked on qualities of call and emails worked by associates and gave them regular feedbacks.
- Experienced in handling control-m task (ex:jobs holding,releasing,trigger adhoc,delete job and more)
- worked as a backup lead in shifts in absence of manager.
- Received calls from clients for issues related to applications providing on call resolution.
Namma HondaChikkballapur
Multi Task Manager
06.2020 - 06.2021
Job overview
- Reported regularly to Managing Director with sales and service report.
- Managed CRE's and trained them with efficient training to understand customer needs and 5 star resolution.
- Managed Payroll of the company and supported with Accounts and salary distribution.
- Assisted with budgeting, planning, and finances.
- Avoidance of Customer escalations and resolving before SLA breach.
- Oversee showroom operations, including day to day maintenance
Hingora's Pvt.ltdRaipur
Customer Relationship Manager
06.2019 - 06.2020
Job overview
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Offered customers first-rate customer service to maximize satisfaction and business success.
- Created customer support strategies to increase customer retention.
- Delivered superior customer service to strengthen relationships and drive future business revenue.
Education
Presidency CollegeBengaluru
BBA from Finance
06.2017 - 09.2020
Jain College of ManagementBengaluru
MBA from Finance
10.2022 - Current
Skills
Chatgpt
undefinedAccomplishments
Top 8 Beatboxer in india in 2018
Mr Talented karnataka 2019
Performed in almost 1000+ shows and events
Performed beatboxing with various B-town celebs like rannvijay singh,Ranveer singh,Neha Kakkar and many more
Software
Linux
Chatgpt
Control - M
Servicenow
Certification
Chatgpt
Interests
Stock Market
Crypto Currency
Artificial Intelligence
Customer Experience
Python
Linux
Timeline
Chatgpt
11-2023
Python
11-2023
Linux
11-2023
Jain College of Management
MBA from Finance
10.2022 - Current
Process Associate
Tata Consultancy Services
12.2021 - Current
Cyber Security Tools & Cyber Attacks
07-2021
Digital Skills in AI
04-2021
Multi Task Manager
Namma Honda
06.2020 - 06.2021
Customer Relationship Manager
Hingora's Pvt.ltd
06.2019 - 06.2020
Presidency College
BBA from Finance
06.2017 - 09.2020
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