Summary
Overview
Work History
Education
Skills
Languages
Hobbies
Timeline
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Mohamed adhnan

Erode,India

Summary

Results-driven IT professional with 4+ years of experience in IT industry. Strong background in providing IT support. Highly skilled in troubleshooting Software and Hardware issues. Seeking admission into a Masters program in Computer science at a prestigious UK university to further enhance knowledge and skills.

Overview

3
3
years of professional experience
5
5
years of post-secondary education

Work History

Senior System Engineer

Cognizant Technology Solutions
Bengaluru, Karnataka
08.2021 - Current
  • Performed complex and demanding project work as well as daily operational tasks to exceptionally high standards and within agreed timescales.
  • Kept software patched and secure to prevent data loss and unauthorized network access.
  • Assessed emerging security threats and implemented robust patching schedules to maintain system integrity.
  • Deployed and managed multiple systems including Windows 10, Debian and Ubuntu in large-scale environment.
  • Delivered 1st, 2nd and 3rd line support
  • Recommended new hardware and software solutions from current technologies, keeping network performance and security updated to industry standards.

Helpdesk Analyst

NTT DATA
Bengaluru, Karnataka
02.2020 - 08.2021
  • Managed technical support page by creating FAQs and posting knowledge-based articles.
  • Assisted sales team with technical presentations and aftersales support.
  • Leveraged available resources, knowledge and equipment to resolve customer requests.
  • Troubleshot operating systems, hardware and software problems to identify root causes.
  • Communicated technical concepts to customers clearly by phone, email and online chat.
  • Reported incidents, risks and hazards by following set procedures.
  • Provided remote support for product functionality, maintenance and troubleshooting.
  • Participated in weekly department meetings to provide input on new and technical processes.

Education

High School Diploma - computer science

Bannari Amman Vidya Niketan
Sathyamangalam, Tamil Nadu
03.2011 - 05.2012

Bachelor of Engineering - Computer Science

Sri Krishna College of Technology
Coimbatore, Tamil Nadu
07.2012 - 04.2016

Skills

  • System upgrades
  • Program installations
  • Hardware knowledge
  • Technical Analysis
  • Maintenance and Repair
  • Teambuilding
  • Multitasking Abilities
  • Excellent Communication
  • Team Leadership & Development
  • Remote technical support
  • Incident escalation
  • Microsoft Office expertise

Languages

English
Fluent

Hobbies

Playing Football and Gardening

Timeline

Senior System Engineer

Cognizant Technology Solutions
08.2021 - Current

Helpdesk Analyst

NTT DATA
02.2020 - 08.2021

Bachelor of Engineering - Computer Science

Sri Krishna College of Technology
07.2012 - 04.2016

High School Diploma - computer science

Bannari Amman Vidya Niketan
03.2011 - 05.2012

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Mohamed adhnan