Mohamed Gani
IT Infrastructure
Chennai, Tamilnadu,India.
Summary
Veteran IT Infrastructure Manager with more than 18 years in leading organizational technology strategy. Skilled in grasping the big picture, conceptualizing, developing & implementing solutions and partnering closely with business leaders & stakeholders. Dedicated to customer satisfaction with focused delivery of technical solutions.
Overview
21
21
years of professional experience
8
8
years of post-secondary education
2
2
Certificates
Work History
IT Manager & Consultant
Feedback Market Research & Self Employed
Sharjah & Tirunelveli
04.2018 - Current
- Revamped the Data Center & Call Center Operations of Feedback Market Research at Sharjah & Cairo on a Full time project basis and made it manageable by L2 engineer with remote support.
- Implemented Online Focus Group Discussion, Online Opinion Poll using Hybrid model.
IT Director
Kantar AMRB
Dubai
01.2008 - 12.2017
- Analyzed business unit and job-related functionality requirements to align technology priorities with business needs.
- Developed and implemented technical application support and information technology policies and procedures that advanced investment needs, outcomes and performance measurements to balance continuous innovation with responsible risk-taking.
- Developed and maintained service level agreements for strategic applications and measured performance against objectives.
- Created the roadmap for shifting the Data Collection methodology and lead a team comprising of cross functional leaders during the transformation and completed the transformation in a short span, resulting in revenue growth by 6%.
- Improved the End User experience index from 63% in 2010 to 89% in 2016 by running the business applications with confidence and continuously monitoring & improving the apps.
Senior Customer Support Engineer
Al Abbas Group
Dubai
08.2000 - 12.2007
- Delivered exceptionally high level of professionalism and support to each customer, upholding company's commitment to service.
- Promoted purchase of service contracts and warranties by detailing benefits of each to customers.
- Explained complex technology-related issues in understandable terms to customers.
Education
Master of Science - Information Technology
Amity University
Noida 07.2019 - 12.2021
Bachelor of Engineering - Electrical & Electronics Engineering
Goverment College of Technology
Coimbatore, Tamilnadu 08.1993 - 06.1997
No Degree - Executive Programme in Business Management
IIM Calcutta
Dubai Campus 08.2010 - 12.2011
Skills
Requirements analysis
Documentation and reporting
Risk mitigation planning
Training and Development
Certification
AWS Certified Solutions Architect – Professional
Timeline
Master of Science - Information Technology
Amity University
07.2019 - 12.2021
IT Manager & Consultant
Feedback Market Research & Self Employed
04.2018 - Current
No Degree - Executive Programme in Business Management
IIM Calcutta
08.2010 - 12.2011
IT Director
Kantar AMRB
01.2008 - 12.2017
Senior Customer Support Engineer
Al Abbas Group
08.2000 - 12.2007
Bachelor of Engineering - Electrical & Electronics Engineering
Goverment College of Technology
08.1993 - 06.1997