Java Developer
Mohamed Harish
Customer Success Director
Chennai
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
20
20
years of professional experience
1
1
Certification
3
3
Languages
Work History
Director of Customer Success
Leadership Boulevard Pvt Ltd
06.2021 - Current
- Actively participated in industry events to network with potential clients and stay informed about emerging trends in Customer Success management practices.
- Improved customer satisfaction rates by implementing targeted customer success strategies and providing personalized support.
- Created effective customer feedback channels that enabled real-time adjustments to services or products offered based on input received from users.
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements.
- Implemented a data-driven approach to continually refine customer success strategies based on client needs and industry trends.
- Streamlined internal processes to optimize team efficiency and deliver faster results to clients.
- Led cross-functional teams in the design and execution of customer success initiatives, resulting in higher client satisfaction scores.
- Developed and maintained long-term client relationships for increased retention and revenue growth.
- Reduced churn rate by proactively identifying at-risk accounts and implementing tailored solutions.
Logistics Manager
Medall Healthcare Pvt Ltd
06.2020 - 05.2021
- Meticulously tracked shipments from origin to destination, proactively addressing any delays or issues that arose during transit.
- Managed a team of logistics professionals, providing coaching and guidance for career development and skill enhancement.
- Enhanced customer satisfaction by closely monitoring order fulfillment and addressing issues promptly.
- Oversaw the procurement process, establishing strategic partnerships with suppliers to reduce lead times and minimize stockouts.
- Improved on-time delivery rates by optimizing transportation routes and scheduling.
- Conducted regular audits of logistics practices to identify areas for improvement and implement corrective actions accordingly.
- Reduced warehouse storage costs with effective space utilization strategies.
- Developed strong relationships with vendors, leading to improved pricing and service levels.
- Monitored logistics performance and identified improvement opportunities.
Logistics Operations Manager
Rivigo Services Pvt Ltd
08.2016 - 06.2020
- Led cross-departmental projects aimed at streamlining logistics processes from end-to-end for maximum efficiency gains.
- Streamlined logistics operations by implementing efficient processes and procedures.
- Collaborated with cross-functional teams to improve supply chain visibility and communication.
- Conducted thorough risk assessments of critical logistical elements regularly mitigating any potential disruptions proactively before they could occur.
- Managed vendor relationships, ensuring timely deliveries, accurate invoicing, and effective issue resolution.
- Negotiated favorable contracts with suppliers, securing optimal pricing structures while maintaining strong working relationships throughout engagements.
- Managed warehouse inventory levels for optimal efficiency and cost control.
- Increased order fulfillment accuracy by developing a comprehensive tracking system.
- Reduced transportation costs through strategic route planning and carrier negotiations.
Area Manager of Operations
Quickdel Logistics Pvt Ltd
02.2013 - 08.2016
- Led a team of professionals, fostering a collaborative environment to achieve company goals.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Managed multiple projects simultaneously, ensuring timely completion and adherence to quality standards.
- Increased overall efficiency by identifying areas for improvement and implementing best practices.
- Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Monitored and analyzed performance data, identifying areas of improvement and developing corrective action plans.
Regional Operations Manager
ST Courier
06.2011 - 02.2013
- Increased employee retention by implementing comprehensive training programs and opportunities for advancement.
- Maintained high safety standards throughout the region, minimizing accidents and incidents.
- Championed change management efforts related to new systems implementation or organizational restructuring endeavors.
- Spearheaded initiatives aimed at improving overall efficiency within the organization''s supply chain operations.
- Managed budgets and financial reporting for the region, providing accurate forecasts and identifying areas for potential savings.
- Streamlined regional operations by implementing efficient processes and procedures.
Branch Manager
The Professional Courier
06.2004 - 04.2008
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Championed process improvement initiatives that resulted in increased efficiency, improved service quality, or cost savings for the organization as a whole.
- Managed branch financials including budgeting, forecasting, and expense tracking for accurate reporting and decision-making support.
Education
MBA - Operations Management And Supervision
Indian Institute of Integrated Science And Techno
Chennai 04.2001 -
Bachelor of Science - Mechanical Engineering
Indian Institute of Integrated Science And Techno
Chennai 04.2001 -
High School Diploma -
JRK Matriculation Higher Secondary School
Chennai 04.2001 -
Skills
Customer Segmentation
CRM Integration
Data-driven decision-making
Customer Retention Strategies
Project Planning
Cost Control
Training and Development
Software
MERN Stack
MS office
Certification
Post Graduate Diploma in Computer Application
Timeline
Director of Customer Success
Leadership Boulevard Pvt Ltd
06.2021 - Current
Logistics Manager
Medall Healthcare Pvt Ltd
06.2020 - 05.2021
Logistics Operations Manager
Rivigo Services Pvt Ltd
08.2016 - 06.2020
Area Manager of Operations
Quickdel Logistics Pvt Ltd
02.2013 - 08.2016
Regional Operations Manager
ST Courier
06.2011 - 02.2013
Post Graduate Diploma in Computer Application
06-2007
Branch Manager
The Professional Courier
06.2004 - 04.2008
MBA - Operations Management And Supervision
Indian Institute of Integrated Science And Techno
04.2001 -
Bachelor of Science - Mechanical Engineering
Indian Institute of Integrated Science And Techno
04.2001 -
High School Diploma -
JRK Matriculation Higher Secondary School
04.2001 -