Mohamed Imran
Chennai
Summary
Dynamic Body Shop Service Advisor at Hyundai Motor Plaza with expertise in repair coordination and customer service. Proven track record in managing job cards and enhancing service efficiency. Skilled in cost estimation and insurance claims handling, ensuring timely delivery and high-quality service. Committed to promoting preventive maintenance and optimizing customer satisfaction. Self-assured service advisor handles array of responsibilities simultaneously and works well with different personality types. Promoting exceptional skills in customer service and issue resolution. . Results-driven Service Advisor recognized for high productivity and efficient task completion. Specialized in customer service, technical troubleshooting, and workflow optimization to enhance service quality. Excel in communication, problem-solving, and time management, ensuring client satisfaction and operational excellence. Quality-driven production leader with proven success in organizing workflows and coordinating resources to meet challenging goals. Industrious professional and resourceful problem-solver with persistent approach to tackling operational concerns. Good decision-making and team-building abilities with open and clear communication style.
Overview
16
16
years of professional experience
Work History
Body Shop Service Advisor
Hyundai Motor Plaza
Chennai
09.2024 - Current
- Welcome, customers, and identify service needs.
- Create and manage job cards and service appointments.
- Coordinate with technicians for inspections and repairs.
- Explain technical issues and solutions to customers in simple terms.
- Estimate costs and timelines for repairs and maintenance.
- Ensure timely delivery and quality of service.
- Handle customer feedback, complaints, and follow-ups.
- Promote preventive maintenance and service packages.
- Liaised effectively between customers and the body shop team to ensure accurate communication of repair requirements and specifications.
- Maintained comprehensive records of all service transactions, and ensured compliance with warranty and insurance procedures.
- Collaborated with insurance adjusters and handled claims processing to facilitate smooth repair approvals and settlements.
- Assisted customers with service inquiries and scheduled appointments efficiently.
- Coordinated vehicle inspections and communicated findings to clients promptly.
- Explained repair services and provided accurate estimates to customers clearly.
Floor Supervisor
SRS TVS
Chennai
01.2023 - 09.2024
- Supervised daily floor operations to ensure smooth workflow and efficiency.
- Trained new staff on safety procedures and operational standards.
- Coordinated inventory management to maintain optimal stock levels.
- Monitored employee performance and provided constructive feedback regularly.
- Implemented process improvements to enhance productivity on the floor.
- Resolved customer issues promptly to maintain service quality standards.
- Scheduled staff shifts to meet operational needs effectively.
- Maintained a clean, organized, and safe work environment at all times.
- Ensured compliance with safety regulations and company policies.
- Maintained cleanliness of store by cleaning windows, sweeping floors and dusting product shelves.
- Monitored workers and reviewed completed work for proper performance.
- Monitored inventory levels and placed orders for additional stock as required.
Production Associate - Logistics
Ford India Pvt Ltd
Chennai
12.2015 - 10.2022
- Managed daily production logistics, including material staging.
- Coordinated shift handovers to ensure a consistent workflow.
- Monitored inventory, and avoided production delays.
- Maintained production documentation and compliance.
- Implemented lean manufacturing principles (5S, Kaizen).
- Operated a platform truck and other material-handling equipment.
- Trained new associates, and promoted safety compliance.
- Collaborated with QC and Engineering to resolve issues.
- Participated in continuous improvement initiatives.
- Monitored and tracked inventory levels to maintain optimal stock, and minimize production downtime.
- Collaborated with procurement and production teams to align material availability with production schedules.
- Implemented effective material staging techniques to optimize production flow and reduce handling times.
- Ensured compliance with safety regulations and company policies during material handling and transportation.
- Coordinated logistics operations to ensure timely delivery of materials to production lines, minimizing downtime.
- Operated assembly line equipment to produce automotive components efficiently.
- Trained new employees on proper use of machinery, safety protocols, and quality control procedures.
Production Associate - TCF Assembly Line
Ford India Pvt Ltd
Chennai
06.2009 - 11.2015
- Performed assembly operations in the TCF line.
- Monitored production schedules and line balance.
- Conducted visual inspections and tests.
- Collaborated with QC and Engineering for issue resolution.
- Maintained production records and supported 5S practices.
- I followed safety protocols and reported hazards.
- Trained new operators, and supported equipment maintenance.
- Participated in model changeovers and pilot builds.
- Operated and assembled components on the TCF line, ensuring adherence to quality standards and specifications.
- Operated specialized assembly equipment and tools to enhance production efficiency on the TCF assembly line.
- Conducted routine quality checks to identify defects, and implemented corrective measures to reduce rework.
- Participated in continuous improvement initiatives to optimize line performance and reduce waste.
- Monitored and adjusted assembly line processes to maintain optimal workflow, and minimize downtime.
- Organized workstations for maximum efficiency, reducing downtime between tasks.
- Completed product assembly according to standardized procedures.
- Loaded raw materials onto conveyor belts as part of the assembly line process.
Education
Diploma - Mechanical Engineering
Valliammai Polytechnic College
Chennai01.2009
Skills
- SQCEME
- PFEP
- 5S
- FIFO
- 7 forms of waste
- PMHV
- Team coordination
- Customer service
- Cost estimation
- PPE
- Inventory control
- Repair coordination
Languages
- English
- Tamil
- Hindi
Personal Information
Date of birth: 05/08/1989
Father's name: Hassain Ali
Marital status: married
Timeline
Body Shop Service Advisor
Hyundai Motor Plaza
09.2024 - Current
Floor Supervisor
SRS TVS
01.2023 - 09.2024
Production Associate - Logistics
Ford India Pvt Ltd
12.2015 - 10.2022
Production Associate - TCF Assembly Line
Ford India Pvt Ltd
06.2009 - 11.2015
Diploma - Mechanical Engineering
Valliammai Polytechnic College