Mohamed Mastan

Leveraged 20 years of retail and management experience to drive operational excellence.
Dedicated efforts to optimize customer satisfaction through targeted initiatives and NSO property identification, NSO launch.
Recruiting people on board, training new SMs and DMs on company processes, and implementing training programs to address performance gaps and enhance team capabilities.
Recognized for commitment to reversing negative trends within store performance.

• Organized promotional events such as special sales or discounts.
• Recruited, trained, coached and mentored staff members in customer service skills.
• Analyzed sales figures to identify trends and opportunities for improvement.
• Monitored stock levels regularly to avoid out-of-stock situations.
• Recruited, trained, and managed a team of 40+ employees.
• Resolved customer complaints in a timely manner while maintaining excellent relations with customers.
• Resolved customer complaints promptly and professionally.
• Created weekly schedules for staff members according to business needs.
• Ensured that store was clean and organized at all times.
• Assisted customers in finding the products they needed quickly and efficiently.
• Provided feedback on product selection, layout, displays and promotions.
• Collaborated with senior management on long-term strategic planning initiatives.
• Managed inventory levels and ensured accurate ordering of merchandise.
• Evaluated employee performance on a regular basis to ensure quality standards were met.
• Implemented effective cost-control measures to maximize profitability.
• Analyzed customer data to develop targeted marketing campaigns.
• Identified areas of improvement in store operations processes.
• Developed and maintained store policies, procedures and operations manual.
• Maintained records of daily transactions using point-of-sale systems.
• Ensured compliance with all safety regulations and company policies.
• Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Established customer service standards and monitored staff compliance.
• Managed daily banking activities such as deposits.
• Organized promotional events to increase product awareness.
• Maintained accurate records of employee performance reviews.
• Created weekly work schedules for store personnel.
• Performed regular price checks to ensure competitive pricing.
• Recruited, trained and supervised new employees.
• Monitored inventory levels and placed orders to restock shelves.
• Resolved customer complaints in a timely manner.
• Prepared monthly reports on sales figures.
• Managed inventory tracking and physical inventory counts to minimize loss.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Established customer service standards and monitored staff compliance.
• Managed daily banking activities such as deposits.
• Organized promotional events to increase product awareness.
• Maintained accurate records of employee performance reviews.
• Created weekly work schedules for store personnel.
• Performed regular price checks to ensure competitive pricing.
• Recruited, trained and supervised new employees.
• Monitored inventory levels and placed orders to restock shelves.
• Resolved customer complaints in a timely manner.
• Prepared monthly reports on sales figures.
• Managed inventory tracking and physical inventory counts to minimize loss.

• Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
• Implemented successful business strategies to increase revenue and target new markets.
• Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
• Structured HR consulting services to support clients during organizational developments and changes.
• Forecasted customer demand to set prices or credit terms for goods or services.
• Prepared staff work schedules and assigned team members to specific duties.
• Implemented campaigns and promotions to help with developing goods and services.

• Conducted daily store operations, including opening and closing procedures and cash handling.
• Established customer service standards and monitored staff compliance.
• Managed daily banking activities such as deposits.
• Organized promotional events to increase product awareness.
• Maintained accurate records of employee performance reviews.
• Performed regular price checks to ensure competitive pricing.
• Recruited, trained and supervised new employees.
• Resolved customer complaints in a timely manner.
• Updated POS system with new products and promotional offers.
• Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
• Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.

• Working as fashion consultant for men's section, delivering exceptional customer service, maintaining high-end, customer-centric merchandising, inward and outward.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted performance reviews for team members.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Trained employees on additional job positions to maintain coverage of roles.