Mohamed Meeran
Hyderabad
Summary
Senior NOC engineer with 7 years of experience in L1/L2 network operations and infrastructure monitoring in 24x7 environments. Troubleshoot LAN/WAN routing and switching issues, manage incident lifecycle, and handle escalations to maintain network uptime. Proficient with Cisco devices, firewall support, VPN connectivity monitoring, and ticketing systems. Strong knowledge of TCP/IP, VLANs, DNS, and DHCP.
Overview
10
10
years of professional experience
Work History
Senior NOC Engineer
Value Labs Technologies
03.2022 - Current
L1 Network support Engineer
Etisalat Telecommunication
11.2019 - 01.2022
- Troubleshot router, switch, and fiber connectivity issues across enterprise sites.
- Monitored network alarms through Etisalat ticketing and service desk systems to ensure timely response and resolution of network issues.
- Monitored Etisalat Telecommunication network alarms in NOC and ticketing systems.
- Escalated complex incidents to senior teams and vendor support.
Field Engineer
Al-Taknia Telecom
04.2017 - 04.2019
- Installed radio, fiber, and network hardware, ensuring seamless connectivity for customer locations.
- Delivered customer-ready network infrastructure by installing and configuring network hardware, software, and cabling.
- Troubleshot signal faults, restoring field equipment operations to enhance service reliability.
- Conducted field surveys to assess telecom site needs and optimize equipment layouts.
Education
BE - Electronics Engineering
National College of Engineering
07-2016
Skills
- Network device configuration
- Cisco switch management
- Routing and switching expertise
- Routing protocol expertise
- Firewall and wireless controller management
- VPN and VoIP solutions
- Wireless infrastructure management
- Network performance monitoring
- Network analysis and troubleshooting
- Network statistics monitoring
- Network statistics knowledge
- SolarWinds and Zabbix monitoring tools
- Server maintenance and troubleshooting
ServiceNow
- Worked on ServiceNow to Perform CRUD operations on NOC servers.
- Created Incidents for Network alerts and assigned to Owner groups.
- Created and worked on change requests for NOC Servers
- Collaborated with ServiceNow team to Integrate Zabbix with ServiceNow for automation ticket creation.
Role & Responsibilities:
- Utilizes enterprise monitoring solutions to identify alarms that have been triggered against the Entire environment and acknowledging the alerts / creating the tickets (Incidents) and work based on issues.
- Identify and track all problems relating to the production environment, resolve issues whenever possible and escalates, if necessary, provides support for calls and emails to ensure all interactions are timely and professional.
- Sharing the performance reports for IT Infrastructure devices to the respective support teams for analyzing.
- Responsibility to maintain network uptime of 99% and service uptime of 99 %.
- Supporting regular operational issues (Links and Devices) and updating customer via ticket/mail/phone.
- Maintaining production network according to the customer SLA's.
- Co-coordinating with Carriers and working on troubleshooting on Switches and WAN links. Escalating issues at carrier end and driving issues till resolution.
- Troubleshoot and escalate production problems affecting Network infrastructure.
Timeline
Senior NOC Engineer
Value Labs Technologies
03.2022 - Current
L1 Network support Engineer
Etisalat Telecommunication
11.2019 - 01.2022
Field Engineer
Al-Taknia Telecom
04.2017 - 04.2019
BE - Electronics Engineering
National College of Engineering