MOHAMED MUEEN
Bangalore,Karnataka
Summary
Operations professional with over 17 years of experience in sales, support, and workflow design across e-commerce, retail, and BPO sectors. Experienced in team coordination, vendor interactions, and process setup.
Overview
19
19
years of professional experience
Work History
General Manager - Operations & Sales
Drive X
03.2023 - Current
- Led sales and support functions including email, chat, store, and social media.
- Worked across two states on service, procurement, and customer-facing operations.
- Collaborated with teams to improve tools and reporting.
- Opened 10 retail stores within 3 months.
- Reduced marketing expenses and updated pricing methods.
- Part of a team that helped raise INR 90 Cr in funding.
- Acknowledged for direct planning and execution in customer operations.
Senior Manager - Operations & Sales
CredR
02.2018 - 02.2022
- Handled support, procurement, and franchise work across India.
- Created procedures for measuring performance and regular reviews.
- Designed tools for managing vendor and franchise activity.
- Ran an OEM exchange program in Karnataka, Delhi, and Rajasthan.
- Earned team and individual performance awards.
Senior Operations Manager
ListUp
01.2017 - 02.2018
- Managed refurbished goods operations including logistics and support.
- Changed the model from C2C to C2B2B to improve cash flow.
- Designed internal tools for staff and vendors.
Operations Manager
Bluestone
03.2016 - 12.2016
- Oversaw a 65-person team including support and training staff.
- Improved customer satisfaction and reduced repeat contacts.
- Moved communication tools to more reliable systems.
- Assisted in building a new CRM.
Assistant Manager - CEO Escalations & Contact Center
Flipkart
04.2014 - 03.2016
- Ran a 75-member escalation team and managed service delivery.
- Led operations for multiple support teams across channels.
- Tracked performance and introduced training programs.
- Reduced issue volume and improved team output.
Team Manager & Trainer
Firstsource
08.2006 - 04.2014
- Led support and training for a UK telecom client.
- Improved CSAT scores and reduced staff turnover.
- Recognized multiple times for team leadership.
- Built and shared training materials used company-wide.
Education
Bachelor Program -
Business Administration
Bangalore12.2013
Skills
- Sales and Support Operations
- CRM and Workflow Tools
- SOP Development
- Customer Service Management
- Vendor Coordination
- Team Support and Training
- Leadership and team building
- Operations management
Languages
Tamil
Hindi
Kannada
English
Timeline
General Manager - Operations & Sales
Drive X
03.2023 - Current
Senior Manager - Operations & Sales
CredR
02.2018 - 02.2022
Senior Operations Manager
ListUp
01.2017 - 02.2018
Operations Manager
Bluestone
03.2016 - 12.2016
Assistant Manager - CEO Escalations & Contact Center
Flipkart
04.2014 - 03.2016
Team Manager & Trainer
Firstsource
08.2006 - 04.2014
Bachelor Program -
Business Administration
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