Mohamed Sajjath M
Network Migration Engineer
Muslimpur, Vaniyambadi,Tamil Nadu
Summary
Network Migration Consultant delivering complex infrastructure transitions with zero-to-minimal downtime. Leads network migrations from legacy assessment through roadmap planning, execution, and post-migration tuning, while aligning technical teams and stakeholders. Strengthens cutovers with troubleshooting, staff training, service desk reporting, and stabilization of 2+ systems per migration.
Overview
3
3
Languages
5
5
Certificates
15
15
years of professional experience
Work History
Network Migration Consultant
Inoptra Digital Private Limited
05.2026 - Current
- Resolve 10 migration incidents per sprint through structured troubleshooting and rapid follow-up.
- Maintain 10% uptime during network cutovers to support low-downtime migrations.
- Assess legacy infrastructure and translate findings into tailored migration strategies.
- Build transition roadmaps with timelines, resource allocations, and cutover sequencing for each migration phase.
- Align stakeholders and technical teams to keep delivery coordinated across workstreams.
- Deliver post-migration troubleshooting, system tuning, and knowledge base documentation to stabilize migrated environments.
- Provide staff training and service desk reporting to improve adoption and support visibility after migration.
Deputy Technical Specialist
Hexaware Technologies Ptd Ltd
02.2024 - 09.2025
- Resolved 10 service requests per shift across Windows, Office 365, and Aruba support for office and marine vessel users.
- Led, mentored, and delegated work for the Remote Desktop Team to maintain steady support coverage.
- Handled 4G and SD-WAN connectivity issues to support stable offshore communication.
- Enforced cybersecurity protocols, disaster recovery plans, and IT policies across user support operations.
- Coordinated vendors and key stakeholders to protect service uptime and resolve delivery issues.
- Tracked performance trends and documented best practices to support adoption of new growth technologies.
Specialist - Service Desk Track Lead
HCL Technologies Ptd Ltd.
07.2018 - 12.2023
- Managed daily service requests, shift rosters, and escalations to keep support coverage aligned with demand.
- Streamlined onboarding and offboarding support while monitoring call, chat, web, and email queues for timely response.
- Conducted ticket audits and ACD reporting to validate service quality, SOP adherence, and recurring issue patterns.
- Led team meetings and coordinated vendors for planned maintenance and system support activities.
- Documented best practices and supported automation scripting efforts to strengthen troubleshooting consistency and knowledge sharing.
Support Engineer
Movate (formerly CSS Corp Private Ltd)
04.2017 - 07.2018
- Handled WebEx incidents, subscriptions, and dashboard reporting to support daily service operations.
- Delivered end-user support using Avaya, Viva, and Jira across remote service desk requests.
- Built centralized knowledge bases to streamline support access and standardize best-practice guidance.
- Analyzed workflow data and produced MIS reports to improve operational visibility.
- Supported day-to-day service requests with multitasking, adaptability, and clear reporting across support activities.
MIS Officer
G4S Qatar S.P.C
10.2013 - 03.2016
- Managed Ramco ERP fleet setup and produced operational reports for daily administration.
- Coordinated buying, fuel logs, maintenance records, and transaction updates to keep daily workflow accurate.
- Compared supplier deals and tested equipment to support sourcing decisions.
- Handled customer queries and onboarded new clients with responsive follow-up.
- Recorded transactions and updated files to maintain accurate administrative records.
Support Engineer
The Sutherland Global Service
01.2012 - 11.2012
- Configured and maintained Windows systems, resolving hardware and OS issues across end-user devices.
- Managed ITIL ServiceNow service requests and incidents, keeping cases documented and routed through proper support channels.
- Produced technical documentation, knowledge base updates, and performance reports to support consistent operations.
- Applied automation scripting to streamline routine support tasks and reduce manual effort.
Education
Bachelor of Science - undefined
The New College
Royapettah, Chennai04-2011
Higher Secondary Certificate - undefined
Khaderia Higher Secondary School
Vaniyambadi, Tamil Nadu04-2008
Secondary School Leaving Certificate - undefined
Khaderia Higher Secondary School
Vaniyambadi, Tamil Nadu04-2005
Skills
End user computing administration
ITIL (ServiceNow) service request & incident management
Automation scripting
Windows installation, configuration & maintenance
Network cut admin
Windows installation, configuration & maintenance
Network migration planning
Infrastructure assessment
Cutover coordination
Post-migration troubleshooting
Stakeholder alignment
Remote team leadership
Knowledge base documentation
Service desk reporting
Vendor coordination
Training delivery
Personal Information
- Date of Birth: 11/26/1988
- Nationality: Indian
Certification
Be10X AI Tool Support
Interests
Playing All Sort Indoor & Outdoor Games, Learning Nature, AI Expertist
Timeline
Network Migration Consultant
Inoptra Digital Private Limited
05.2026 - Current
ITIL4 Foundation: General Management Practices
09-2025
ITIL4 Foundation: Service Management Practices
09-2025
ITIL4 Foundation: The Guiding Principles
09-2025
Copilot in PowerPoint: From Prompt to Presentation
09-2025
Deputy Technical Specialist
Hexaware Technologies Ptd Ltd
02.2024 - 09.2025
Specialist - Service Desk Track Lead
HCL Technologies Ptd Ltd.
07.2018 - 12.2023
Support Engineer
Movate (formerly CSS Corp Private Ltd)
04.2017 - 07.2018
MIS Officer
G4S Qatar S.P.C
10.2013 - 03.2016
Support Engineer
The Sutherland Global Service
01.2012 - 11.2012
Secondary School Leaving Certificate - undefined
Khaderia Higher Secondary School
Higher Secondary Certificate - undefined
Khaderia Higher Secondary School
Bachelor of Science - undefined
The New College