Summary
Overview
Work History
Education
Skills
Software
Languages
Accomplishments
Timeline
Generic

Mohamed Salman

Order Management analyst
Bengaluru

Summary

Results-Oriented Customer Order Management Specialist with diverse background in management and Customer Service.Ability to manage Multiple projects simultaneously while working under pressure in fast- paced environments. Highly and quickly masters new roles, responsibilities,technologies, and environments. A proven leader of Change that Continuously grab opportunities to learn and takes on challenges for further professional development and growth.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Senior Order Management Analyst

Accenture
01.2024 - Current
  • Oversee the entire lifecycle of customer orders, including entry, tracking, and delivery for both infusion and dispensing products. Ensure accuracy and timeliness from initial order placement through to fulfillment.
  • Work seamlessly within a cross-functional environment, collaborating with Customer Service, Finance, Contracts, Credit, and Collections teams to address and resolve issues related to compliance, pricing, and billing.
  • Manage the billing process for retail accounts, ensuring accurate and timely invoicing.
  • Utilize extensive knowledge of order management systems to streamline processes, enhance efficiency, and support accurate order fulfillment and billing practices.


Order Management Specialist

Infosys Pvt Ltd
07.2022 - 12.2023
  • Responsible for entire customer Order entry,Tracking progress and product delivery for both infusion and Dispensing
  • Modifying Quotes and Orders from phone calls and emails that originate from customers and sales representatives.
  • Work with-in Cross- functional Environment Collaborating with Customer Service, Finance Team, Contracts Team,Credit and Collections to resolve issues with compliant and pricing related issues.
  • Provide information to customers and sales representatives on prices,ship dates,Codes and Current Status of Orders
  • Keep Records of Customer interactions and transactions,recording Details of inquires,Complaints and Comments,as well as action taken on the account.
  • Extensive Knowledge Regarding Order management System.

Order Management Specialist

Shakti Hormann pvt ltd
04.2021 - 07.2022
  • Execute order management strategy to provide superior order fulfillment service to field operations globally
  • Create alignment between Supply Chain and Field Operations teams for optimization and performance improvement of order execution
  • Provides analysis and reports to Senior Management and Order Operations on process and Customer issues
  • Effectively build, manage, support, and motivate direct-reports to build world-class Order Management team in branch
  • Maintained knowledge of new product offerings and changes for order provisioning processes.
  • Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments.

Education

Bachelor of Commerce - Accounting And Finance

Calicut University
06.2016 - 03.2019

Skills

ERP systems

Order to Cash

Quote-to-Cash

MS Excel

Commercial invoices

Quality assurance

Warehouse flow

Database Management

Retailer Billing

Software

SAP ERP

Oracle R12

Languages

English

Malayalam

Tamil

Arabic

Accomplishments

    - Certifications on Transparency and ethics in business
    an overview on social ambiance(08/2019- Calicut
    University.

    - Bagged 1st in Business plan in Campus Fest- 2017
    Achieved 2nd place in public speaking in campus
    fest-2018



Timeline

Senior Order Management Analyst

Accenture
01.2024 - Current

Order Management Specialist

Infosys Pvt Ltd
07.2022 - 12.2023

Order Management Specialist

Shakti Hormann pvt ltd
04.2021 - 07.2022

Bachelor of Commerce - Accounting And Finance

Calicut University
06.2016 - 03.2019

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Mohamed SalmanOrder Management analyst