Mohamed Shafiq
Chennai
Summary
Experienced customer service professional with a proven track record in delivering exceptional and personalized client support. Possessing strong communication and problem-solving skills, I consistently resolve customer inquiries with a friendly and approachable demeanor to ensure a positive experience. Seeking a pivotal role to leverage my expertise in contributing to the success and growth of a customer-focused organization.
Overview
9
9
years of professional experience
Work History
Team Leader Risk & Compliance
Tata Consultancy Services
Chennai
04.2024 - Current
- Developed strategies for problem solving and conflict resolution among team members.
- Monitored daily workflow to ensure adherence to established policies and procedures.
- Established clear expectations for employees, providing guidance when needed.
- Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
- Analyzed data from various sources to identify areas of improvement in the department's operations.
Front Office Customer Service Executive
Tamilnad Mercantile Bank Ltd
08.2015 - 03.2024
- Provided exceptional customer service by actively listening and effectively communicating to resolve product or service related issues, resulting in a 95% customer satisfaction rating
- Responded promptly and professionally to customer inquiries and concerns via phone and email, consistently meeting or surpassing the company's established response time targets
- Fostered strong relationships with key clients, anticipating their needs and delivering tailored solutions, leading to a notable 25% increase in repeat business
- Collaborated closely with cross-functional teams to identify and implement process enhancements, resulting in a significant 10% reduction in average resolution time for customer issues
- Experience of managing stakeholder relationships
- Day to day dealing with Customer Financial Queries & dealing With Financial Crimes
Education
Bachelor of Engineering -
Anna University
01.2012
Skills
- Strong communication
- Professional
- Customer Relationship
Timeline
Team Leader Risk & Compliance
Tata Consultancy Services
04.2024 - Current
Front Office Customer Service Executive
Tamilnad Mercantile Bank Ltd
08.2015 - 03.2024
Bachelor of Engineering -
Anna University
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