Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Timeline
Generic

Mohamed Vassim

Associate Project Manager
Chennai

Summary

Results-oriented business professional with over 12 years of experience in IT and ITES industries. Successfully delivering services, implementing process enhancements, and achieving strategic corporate goals. Possessing knowledge and expertise in value-based customer management, cross-functional team building, and project management. Skilled in stakeholder management, client-facing interactions, and strategic analysis for seamless service experiences. Proven ability to lead teams, drive successful project outcomes, and excel in dynamic environments through effective communication and collaboration.

Overview

12
12
years of professional experience
4
4
years of post-secondary education

Work History

Associate Project Manager

Brillio Technologies
Chennai
12.2024 - Current
  • Monitored progress of projects through regular status updates, identifying potential issues and taking corrective actions when necessary.
  • Participated in continuous improvement efforts within the organization by contributing ideas for process enhancements based on lessons learned from previous projects.
  • Improved project efficiency by streamlining communication and collaboration between team members.
  • Coordinated cross-functional teams to successfully achieve project milestones and objectives.
  • Served as the primary point of contact for clients during the entire course of assigned projects, addressing concerns and providing updates on progress.
  • Developed and maintained strong relationships with clients, team members, and other stakeholders to foster a collaborative working environment.
  • Conducted risk assessments to mitigate potential obstacles in the project lifecycle, ensuring smooth transitions between phases.
  • Evaluated team members' performance throughout the duration of projects, providing constructive feedback for professional growth opportunities.
  • Generated weekly and monthly status reports for helpful progress tracking.

Team Lead

Movate Technologies
04.2018 - 11.2023
  • Service Delivery Management including Client Communication, Operational Delivery Reviews to ensure reliable and consistent service delivery to all Internal and External Stakeholders.
  • Managing Service Delivery as per Contractual Service Level Agreements (SLAs and OLAs) by analyzing and addressing Service shortfalls, Service vulnerabilities, End to end service risks and driving improvements.
  • Conducting skip level meetings with team members, identifying specific training needs, and resolving escalated disputes and conflicts.
  • Ensure all processes and procedures are documented for various audit processes such as PCMM, PCI, ISO, ISMS and BCMS audits.
  • Handling Stakeholder meetings within service operations and reviews.
  • Managing Monthly, Quarterly and Half-yearly business review meeting with all Internal and External Stakeholders.
  • Managing Business continuity plan by conducting periodic meetings and assigning responsibility, performing drills, educating employees and being vigilant.
  • Entrusted with the responsibility of handling end to end service delivery and managing all operations for a prestigious client.
  • Interface Security Systems

System Engineer

CSS CORP PRIVATE LIMITED
11.2016 - 03.2018
  • Defining SLAs, Targets and Service Delivery models for customers and vendors.
  • Creating an SOP (Standard Operation Procedure) documents and training materials for the project.
  • Visited client locations for several times for knowledge acquisitions – St Louis, USA.
  • Ensuring all Standard Operating Procedures are followed and financial targets for the company are achieved.
  • Spearheading and effectuating accurate, qualitative service delivery norms within agreed upon Key Performance Indicators (KPI) and Key Result Area (KRA).
  • Frequently interact with the internal and external stakeholders to resolve issues and ensure satisfaction and thereby maintain good rapport and top-class service.
  • Identifying process improvement opportunities and expanding the scope of operations for final value addition to end customers.
  • Conducting meetings with team members, identifying specific training needs, and resolving escalated disputes and conflicts.
  • Coordinating with senior management to get signoffs for process improvement initiatives and risk & compliance team for audits.
  • Interface Security Systems

Application Engineer to an Escalation Lead

CSS CORP PRIVATE LIMITED
04.2013 - 10.2016
  • Attained fast-track promotion through a series of increasingly responsible positions.
  • Experience in analyzing the incident, engaging the right team for resolving the issue and updating Service Now Ticket.
  • Working with various Teams/tools for ensuring an end-to-end Process is followed until the order is handover to the operations team.
  • Creating a knowledge base article for the reoccurring issues and interacting with the L3 engineers.
  • Visited client location for L3 training on the SOHO devices and IoT devices – California, USA.
  • Implementation and troubleshooting of various switching issues related to VLANs, VTP, STP, Port security, ether channels, Inter-VLAN routing.
  • To keep customers informed on incident/change status and progress as per defined norm or service level requirements.
  • NETGEAR

Education

BACHELOR OF ENGINEERING -

DR MGR University And Research Institute
Chennai
06.2006 - 05.2010

Skills

Project scheduling

Task delegation

Meeting facilitation

Client relationships

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Accomplishments

  • Improved MTTR, FCR and Resolution % by focusing the team on proven ITIL Incident management and operational improvement best practices which resulted in the achieving 98% Response SLA, 97% Resolution SLA with 95% FCR.
  • Client has sponsored an employee career enhancement program with Honeywell Certification on Security operations.
  • Managed 46-member team with a successful project transition with a 100% success rate.
  • 4 Star Performer Awards and 1 WOW Award for project management.

Personal Information

  • Date of Birth: 05/29/87
  • Nationality: Indian

Timeline

Associate Project Manager

Brillio Technologies
12.2024 - Current

Team Lead

Movate Technologies
04.2018 - 11.2023

System Engineer

CSS CORP PRIVATE LIMITED
11.2016 - 03.2018

Application Engineer to an Escalation Lead

CSS CORP PRIVATE LIMITED
04.2013 - 10.2016

BACHELOR OF ENGINEERING -

DR MGR University And Research Institute
06.2006 - 05.2010

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Mohamed VassimAssociate Project Manager