MOHMEDABDUL KHALID SHAIKJANI

• Reviewed complex claims cases, applying critical thinking skills to ensure appropriate resolution.
• Oversaw daily operations within the TPA department, ensuring all tasks were completed accurately and on time.
• Managed multiple client accounts, ensuring timely and accurate claim processing for optimal results.
• Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.

Described product and service details to customers to provide information on benefits and advantages.

• Provided company information and policies to customers upon inquiry and answered questions via phone, email or online chat.
• Resolved customer billing errors by researching issues in system, asking open-ended questions and determining root causes of problems.
• Developed working relationships with internal and external customers while assisting with account management duties.

• Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling.
• Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
• Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
• Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.

• Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
• Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
• Reduced customer complaints with proactive issue identification and resolution strategies.
• Maintained up-to-date knowledge of industry trends and product offerings to better serve customers.
• Provided excellent customer service by efficiently resolving issues and responding to inquiries.
• Served as a key point of contact for escalated issues, diffusing tension and ensuring prompt resolution.

• Increased sales by offering advice on purchases and promoting additional products.
• Achieved monthly sales goals by promoting product benefits and enrolling new clients.
• Retained excellent client satisfaction ratings through outstanding service delivery.
• Trained and mentored new sales representatives.

Organized and Coordinated With Buyers for Auctions in online to help with Stocks