Mohamed Ajmal Usman
Summary
Experienced and friendly Sales Assistant specializing in retail sales. A customer service expert with extensive knowledge of on-trend products. Excels in providing exceptional sales support to a fashion-forward customer demographic. Proven track record in sales, adept at building rapport with customers and driving revenue growth.
Overview
8
8
years of professional experience
Work History
Sales Assistant
Indomal Jewellery
Chidambaram, India
01.2021 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Organized in-store promotions to increase awareness of new product lines.
Junior executive
Pil India Pvt Ltd
Chennai
05.2019 - 05.2020
- Containers tracking port of load and port of discharge.
- Used MS excel and spreadsheet software to compile and analyze financial data.
- Scrutinize port charges and mail it to port agent if rates are not matched.
- Liaised with clients and provided trusted advice where appropriate.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
- Communicated with carrier representatives, arranging for special deliveries and shipment receipts.
- Maintained record keeping of container movement from one port to another port.
- Updated mailing lists with current addresses and contact information for smooth customer communications
Executive
Everfast freight forwarders Private Limited
CBD Balapur, Mumbai
02.2017 - 05.2017
- Coordinated containers inbound and outbound process in CHA - customs house agent.
- Organized loading and unloading of cargo from CFS - container freight station and getting gate pass for export and import containers.
- Managed weighing empty container and identifying pay load then taken it to loading area to stuff in cargo either FCL or LCL.
- Volunteered in marketing to increase customer base by 5% by
- Provided tracking information to enable clients to monitor progress of shipments.
- Maintained clean and organized files by keeping accounts payable records up-to-date.
Education
MBA - Shipping And Logistics
Indian Institute of Logistics
Chennai07.2018
Bachelor of Arts - Commerce
Jamal Mohamed College
Tiruchirappalli04.2016
Skills
- Sales expertise
- Cash Handling
- Product Analysis
- Account Management
- Negotiation
- Responsibility
- Order processing
- Stock management
- Customer Service
- Punctuality
- Auditing
TECHNICAL SKILLS
- MS office
- Peachtree accounting
- Online order processing ( social media )
- Jewellery software ( INTEG technologies )
Languages
Tamil
English
Hindi
Timeline
Sales Assistant
Indomal Jewellery
01.2021 - Current
Junior executive
Pil India Pvt Ltd
05.2019 - 05.2020
Executive
Everfast freight forwarders Private Limited
02.2017 - 05.2017
MBA - Shipping And Logistics
Indian Institute of Logistics
Bachelor of Arts - Commerce
Jamal Mohamed College