Mohamed Hassan Meeran
Summary
Friendly reservation agent with proficiency in interacting effectively with guests of diverse ages, backgrounds and interests. Projects service mentality with warm, caring attitude while maintaining efficiency and optimizing revenue. Offering 05 years of experience in Customer Service Industry. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Professional
Dnata Emirates
11.2021 - 01.2024
- This is my full time job working for global airline and UK's flag carrier, British Airways.
- Handling passenger queries & Check-in counters.
- Boarding gates & Ticket sales.
- Planning & Monitoring.
- Controlling Airline Flight Operations.
- Being honest working towards company.
- Taking Initiatives.
- To identify and understand other people emotions.
- Airport Operations & Security.
- Passenger Service Assistant.
- Handled requests with friendly, knowledgeable service and support, continually achieving positive customer feedback.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
Customer Service Executive
Indigo Airlines
08.2017 - 09.2021
- Service Recovery.
- Process of returning dissatisfied customers to a state of satisfaction with company or Service.
- Acting accordingly to impact of event on people and environment.
- Passenger Communications.
- Exchanging of information by speaking, writing, or using some other medium to understand need of Customer.
- Service From Heart (SFTH)
- Warmly greeted customers with positive telephone etiquette, asking well-rounded questions to identify issues.
- Integrated Crew Planning and Operations Department in Flight Operations Division. Effective planning and tracking of the roster for technical crew as well as supporting system enhancement and testing.
- Escalated complex issues quickly to supervisors to avoid lost revenue.
- Adhered strictly to policies and procedures for continued company compliance.
Education
Bachelor in Engineering - Electronics & Communication Engineering
Kgisl Institute of Technology
India04.2013
Diploma of Higher Education - Electrical & Electronics Engineering
Sri Ramakrishna Mission Vidyalaya Polytechnic
India04.2011
Skills
- Reservations and ticketing
- Interpersonal Communication
- Organization and Time management
- Internal department communication
- Data confidentiality
- Microsoft Office Suite
- Staff training and mentorship
- Customer services
- Complex Problem Solving
- Team Building
- Report Preparation and Analysis
Accomplishments
- Recognized for service gesture and beyond approach to meeting passenger needs and ensuring their safety, comfort and well being.
- Customer Follow up ensured that customers were satisfied with company services by doing follow-up calls.
- Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- In Customer Relations earned highest marks for customer satisfaction, company wide.
Certification
- Certified Customer Service, Disability and System Training
- Basics of Computer Science
- JFE
- FLY
- Skyspeed/ Skyport & GoNow
- Proteus
- C Programming
- Certified as National Social Service.
Languages
English
Bilingual or Proficient (C2)
Tamil
Bilingual or Proficient (C2)
Hindi
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Cycling
Cycling as a hobby is mainly my versatile activity. Apart from maintaining good health and helping the environment by reducing pollution.
Timeline
Customer Service Professional
Dnata Emirates
11.2021 - 01.2024
Customer Service Executive
Indigo Airlines
08.2017 - 09.2021
Bachelor in Engineering - Electronics & Communication Engineering
Kgisl Institute of Technology
Diploma of Higher Education - Electrical & Electronics Engineering
Sri Ramakrishna Mission Vidyalaya Polytechnic
Similar Profiles
ALICE APPIAHALICE APPIAH
Aircraft Cleaner at Dnata, Emirates GroupAircraft Cleaner at Dnata, Emirates Group
Erysse Jamesha OsmilloErysse Jamesha Osmillo
Customer Service Representative at GTA/Dnata (Emirates and Air Transat)Customer Service Representative at GTA/Dnata (Emirates and Air Transat)
ABDUL KHALEQ BIN SAYEEDABDUL KHALEQ BIN SAYEED
Quality Specialist at dnata (Emirates Group)Quality Specialist at dnata (Emirates Group)