MOHAMED YUNUS Y
CHENNAI
Summary
Accomplished Senior Systems Engineer at Infosys, adept in Core Java and excelling in customer service, led cross-functional teams in successful systems integration projects. Known for outstanding problem-solving abilities and enhancing IT infrastructure efficiency, significantly boosting customer satisfaction through expert technical support and collaboration.
Overview
3
3
years of professional experience
Work History
Senior Systems Engineer
Infosys
CHENNAI
02.2022 - Current
- Performed daily maintenance tasks for the upkeep of server systems including backups and system health checks.
- Assisted remote employees and made recommendations on handling system problems at home offices.
- Managed users' accounts in Active Directory services such as creating user accounts and resetting passwords.
- Recorded systems information and documented design specifications and installation instructions.
- Maintained documentation regarding all changes made to the server environment ensuring full compliance with corporate standards.
- Provided technical support to internal customers on a variety of computer hardware and software related issues.
- Provided exemplary helpdesk service and support to assist customers.
- Worked closely with other teams to ensure smooth operation of the overall IT infrastructure.
- Led cross-functional teams in systems integration projects.
- Communicated with clients to understand system requirements.
- Completed day-to-day duties accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
Master of Computer Applications - Computer Applications
B. S. ABDUR RAHMAN CRESCENT INSTITUTE OF SCIENCE AND TECHNOLOGY
Chennai08-2020
Bachelor of Science - COMPUTER SCIENCE
THE NEW COLLEGE(AUTONOMOUS)
chennai05-2018
Skills
- Core Java
- C# Net
- SQL
- Html
- CSS
- Php
- MS OFFICE
- ITIL (Incident Management)
- Technical support
- Customer service
- Collaboration skills
- Problem solving
- Time management
- Remote support
- Communication skills
- User account administration
- Troubleshooting
- SOP creation
Personal Information
- Date of Birth: 02/05/97
- Nationality: INDIAN
- Marital Status: SINGLE
Hobbies and Interests
- I'd like to see myself placed in reputed company.
- Reading Books
- Listening to music
Projects
IMPROVING THE VOTING SYSTEM IN INDIA USING VALIDATION AND AUTHENTICATION OF VOTERS, Using RFID Technology as first level of security., Using Bio-metric(finger-print identification) as second level of security.
Languages
- TAMIL
- ENGLISH
- HINDI
Employment Period
02/10/22, Present
Achievements And Awards
- Passed Typewriting Junior with first class in lower grade
- Passed hindi prachar sabha exams till Visharadh poorvadh
Disclaimer
I hereby declare that all the above information furnished by me is true to the best of my knowledge.
Languages
Tamil
First Language
English
Proficient (C2)
C2
Hindi
Upper Intermediate (B2)
B2
Timeline
Senior Systems Engineer
Infosys
02.2022 - Current
Master of Computer Applications - Computer Applications
B. S. ABDUR RAHMAN CRESCENT INSTITUTE OF SCIENCE AND TECHNOLOGY
Bachelor of Science - COMPUTER SCIENCE
THE NEW COLLEGE(AUTONOMOUS)
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