Summary
Overview
Work History
Education
Skills
Languages
Disclaimer
Academic Chronicle
Personal Information
Timeline
Generic

MOHAMMAD ABDUL RUMAN

Hyderabad

Summary

Dynamic Team Leader with a proven track record at Vmedia, excelling in motivational leadership and team management. Adept at fostering a collaborative environment, I effectively enhance team performance and drive results. Skilled in technical troubleshooting and communication, I am passionate about achieving excellence and delivering exceptional customer relations. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

6
6
years of professional experience

Work History

Team Leader

Vmedia
Hyderabad
02.2019 - 02.2021
  • Set clear team goals and KPIs
  • Delegate tasks and set project deadlines
  • Oversee day-to-day teams' operation and performance
  • Do regular performance evaluation
  • Create a healthy and motivating work environment and atmosphere
  • Develop a well-designed and motivating evaluation program
  • Communicate with teams about their performance
  • Monitor team performance and report on metrics
  • Motivate team members
  • Discover training needs and provide coaching
  • Listen to team members’ feedback and resolve any issues or conflicts
  • Plan and organize team building activities
  • Maintaining a decent and disciplined attitude on floor.
  • Being flexible and happy to work for long hours.
  • Maintained excellent customer relations.
  • Developed ability to work in a fast paced environment.
  • Learned to follow instructions and take quality decisions with no supervision.
  • Effectively developed communication skills.
  • Good qualitative aptitude along with excellent grasping power and eagerness to learn.
  • Proficiency in communication skills.
  • Self-motivation and passion to succeed.
  • Plenty of experience of working in groups has increased my capability of team work and has helped me develop coordination skills

Operations In Charge

Four Square Techno Marketing Pvt. Ltd.
Hyderabad
06.2018 - 01.2019
  • Attending Client / Consultant techno-commercial calls for achieving Stimulation and perfection in the service.
  • Follow up with the clients and Service coordinators of the dedicated regions and provide end to end solutions to the management at the end of the day.
  • Leads in multiple states of INDIA.
  • Providing End to End support during and after the service till Order closure.
  • Providing a Daily Progress Report (DPR) at EOD to the management.
  • Maintaining the records of services done in every state by the service coordinators and leading them to the other calls.

Technical Associate

Amazon. (D2TS)
Hyderabad
01.2017 - 06.2018
  • Handling hardware and software issues for Amazon products.
  • Providing technical resolutions on live calls for U.S. customers.
  • Handled case management very well, and met the targets consistently.
  • Working with the team to achieve the goals, as per the process.
  • Cultivated environment of trust, teamwork, self-confidence, and ownership.
  • Helping new trainees regarding the process and product.

Technical Associate

Tech Mahindra. (VERIZON)
Hyderabad
08.2015 - 12.2016
  • Handling hardware and software issues for Verizon ISP.
  • Providing technical resolutions on live calls for U.S. customers.
  • Handled case management very well, and met the targets consistently.
  • Working with the team to achieve the goals, as per the process.
  • Cultivated environment of trust, teamwork, self-confidence, and ownership.

Education

B.Com - Computers

Gitam University

Intermediate Education - Andhra Pradesh

BIE

Schooling - Choutuppal

Sai Grammar High School

Skills

  • Maintaining a decent and disciplined attitude
  • Flexibility
  • Customer relations
  • Ability to work in a fast paced environment
  • Following instructions
  • Quality decision making
  • Communication skills
  • Qualitative aptitude
  • Grasping power
  • Eagerness to learn
  • Self-motivation
  • Passion to succeed
  • Teamwork
  • Influencing skills
  • Task delegation
  • Team management
  • Team building
  • Motivational leadership
  • Technical troubleshooting
  • Verbal and written communication
  • Coaching and mentoring
  • Complaint resolution
  • Employee evaluation
  • Feedback delivery

Languages

  • English
  • Hindi
  • Urdu
  • Telugu

Disclaimer

I hereby conclude that the above information stated is true to the best of my knowledge. Because of the above qualities I am successful now and looking forward to continuing the same tempo even in my professional career. I am confident that I will definitely strive and do still bettering the open work culture, which your organization is known for.

Academic Chronicle

  • DCA
  • Auto Cad
  • Primavera Project Planner

Personal Information

  • Father's Name: Mohammad Abdul Rasheed
  • Date of Birth: 01/13/92
  • Nationality: Indian
  • Marital Status: Single
  • Religion: Islam

Timeline

Team Leader

Vmedia
02.2019 - 02.2021

Operations In Charge

Four Square Techno Marketing Pvt. Ltd.
06.2018 - 01.2019

Technical Associate

Amazon. (D2TS)
01.2017 - 06.2018

Technical Associate

Tech Mahindra. (VERIZON)
08.2015 - 12.2016

B.Com - Computers

Gitam University

Intermediate Education - Andhra Pradesh

BIE

Schooling - Choutuppal

Sai Grammar High School

Similar Profiles

CREATE PROFILE
MOHAMMAD ABDUL RUMAN