MOHAMMAD AZEEM
Tech Ops Manager
Bangalore,Karnataka
Summary
With 16+ years of experience in IT Program Delivery, DevOps, Operations management & Business partnering at Unilever Industries Private Limited, I have gained valuable exposure to UL Functions such as Route To Market, Customer Development, Supply Chain Management, Distributive trade. I have implemented and managed platforms like SAP, CA Clarity, Salesforce, SAP Hybris, Adobe Commerce, AWS, GCP, etc. within the FMCG industry. My expertise lies in delivering IT projects/programs and services in a multinational Regional and Global context. I excel in B2B2C and B2B ecommerce delivery, and operations. Furthermore, I am proficient in IT budgeting and infrastructure management.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
6
6
Languages
Work History
Tech Operations Manager
Unilever Industries Private Limited
Bangalore
07.2021 - Current
- Oversee Planning, deployment and management of all essential IT Infrastructure components including networks, servers, storage and data centres
- Collaborating with IT Application development teams, cyber security (100% security complaint)
- Strategic planning for IT Infra with business goals which are scalable and resilient (99.9% uptime delivered)
- Proactive monitoring & maintenance, conduct system audits.
- Vendor management and contract negotiation
- Market success lead for Indonesia, Pakistan and Bangladesh markets.( Largest market for Unilever in terms of DT (1000+)
- Oversee & execute end to end delivery plan for all 6 eRTM DDT Markets
- Implementation of a Global Solution B2B and B2BC E commerce solution using Adobe Magento Platform
- Participate in understanding of business requirements and release schedules
- Analyses and resolve issues in application deployment activities (100 % SLA delivered)
- Formulate and execute monitoring strategies for application services (Implemented New relic)
- Maintain application releases and review all software modifications & Upgrades
- Install, configure and maintain server systems up time for business operations
- Evaluate unit expenditure items and budget tracking (Delivery 10% + savings YoY)
- Prepare and implement Cloud based infrastructure opportunities
- Suggest new service level improvements and designed new innovative application features
Cloud Platform Manager – O2C & CD SAP Application
Unilever Industries Private Limited
Bangalore
01.2017 - 06.2021
- Technology Manager B2B and B2B2C -Manage DevOps for B2B and B2B2C Ecommerce
- Project delivery, Platform maintenance & Supporting B2B & B2B2C E commerce Hybris, Magento platform, GCP Infra Management, Security lead for ecommerce platform
- Technologies & Platforms – SAP Hybris, Adobe commerce/ Magento, Angular JS, Casandra ROR, Akamai, Fastly CDN, New relic, Automation testing, Akeneo, GCP cloud etc.
- Managed budget allocation for various projects within the scope of responsibility, ensuring cost efficiency without compromising results or quality standards.
Education
PMI Certification -
PMI
Bangalore 01.2015 - 01.2016
General Management -
India Institute of Management -Bangalore (IIM-B)
Bangalore 01.2015 - 01.2016
Bachelor of Engineering Technology - Electronics and Communication
National Institute of Engineering
Mysore 01.2005 - 01.2008
Diploma - Electronics and Telecommunication Engineering
Sandur Polytechnic College
Sandur 01.2003 - 01.2005
Class X -
Deepyan High School
Hospet 06.2021 - 2002.10
Skills
Operations management
Process improvement
Customer service
Problem-solving
Operations management
Accomplishments
- 2003, Won a cash prize for publishing paper at ISTE national level meet
- 2005, Awarded with gold medal as best student of the year.
- 2011, Finance Individual Star Award.
- 2012, Unsung Hero Award
- 2013, HUL Hero Award
- 2014-15, Recognition for Global Solution Delivery and highest rating in team
- 2016, Recognition from Finance Procurement VP for Global Forecasting implementation
- 2019, Recognition from Director for B2B2C delivery
Projects delivered-eCommerce stint 2017 - Present
1. Humarashop, Swalayankita (B2B2C) [IND, Indonesia]
2. ELMT (B2B) [ TH, ID]
3. Kibon, HETE [ BR, MX]
4. LATMA Argentina & Colombia B2B eCommerce
5. Professional Brazil and Argentina
6. Hub & Spoke Model
7. Platform management
8. Platform Security Management
9. Darwin POS analytics for SEAA
10. Grow 247 – Infra spin up, Tech ops set up
11. DDT – Infra lead & Market success lead for 3 markets (Indonesia, Pakistan and Bangladesh)
Pastime
- Travelling on Motor bike
- Playing cricket & Volley ball
- Music
- Farming
Timeline
Tech Operations Manager
Unilever Industries Private Limited
07.2021 - Current
Class X -
Deepyan High School
06.2021 - 2002.10
Cloud Platform Manager – O2C & CD SAP Application
Unilever Industries Private Limited
01.2017 - 06.2021
PMI Certification -
PMI
01.2015 - 01.2016
General Management -
India Institute of Management -Bangalore (IIM-B)
01.2015 - 01.2016
Bachelor of Engineering Technology - Electronics and Communication
National Institute of Engineering
01.2005 - 01.2008
Diploma - Electronics and Telecommunication Engineering
Sandur Polytechnic College
01.2003 - 01.2005
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