Mohammad Fahad

Process - Klarna

• Facilitated sales performance improvements through multi-channel engagement.
• Engaged with prospects and customers, fostering enduring relationships from lead qualification to sales closure.
• Guided team of 4-6 new hires in learning product and process knowledge.
• Addressed concerns effectively, achieving a 20% reduction in escalation rate.

Process - Amazon Pay

• Acted as the primary point of contact for prospective customers, delivering compelling product insights and information to drive interest and conversions.
• Assisted in managing key accounts, cultivating strong relationships with C-level executives to ensure client satisfaction and loyalty.
• Conducted research work for leads qualified to sales pipeline to ensure account health safe business and long-term relationship with clients. Reduced product abuse by 3.5%.
• Enhanced efficiency through adoption of Amazon Self-Serve Portal, driving a significant reduction in manual efforts. Maintaining the Service Level Agreements.
• Revived inactive accounts by engaging with clients through cold calling and e-mail outreach by initiating available schemes such as providing discounts and Prioritising assistance in time of need.

Process - Amazon Pay

• As a Inside Sales Representative I was assigned to Identify potential customers and generating leads to determine their needs, budget, timeline, and decision-making process through various channels such as calling, email outreach. Resulting in increase of new account onboarding in FY'22 by 8%.
• Created and delivered proposals, quotes, and pricing information to prospects in a timely and professional manner. Achieved a customer satisfaction success rate of 34% in Q2-FY'22.
• Build and maintain strong relationships with customers to ensure satisfaction, repeat business, and referrals.
• Focused on B2B and B2C sales through Calling and Email. Assisted Clients on After Sales Services, for queries and issues related to products and services.
• Utilize techniques to identify and qualify leads, optimizing the sales pipeline for increased efficiency and conversion rates on Salesforce CRM tool.