Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Languages
Timeline
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Mohammad Fahad

New Delhi

Summary

Experienced Account and Sales Executive with a proven track record of increasing revenue and cultivating client relationships. Excited to leverage expertise in customer engagement, account management, and innovative sales techniques to drive business growth.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Senior Sales Executive

Tech Mahindra
Noida
01.2025 - 04.2025

Process - Klarna

  • Facilitated sales performance improvements through multi-channel engagement.
  • Engaged with prospects and customers, fostering enduring relationships from lead qualification to sales closure.
  • Guided team of 4-6 new hires in learning product and process knowledge.
  • Addressed concerns effectively, achieving a 20% reduction in escalation rate.

Senior Sales & Account Executive

Concentrix
Gurugram
08.2022 - 08.2024

Process - Amazon Pay

  • Acted as the primary point of contact for prospective customers, delivering compelling product insights and information to drive interest and conversions.
  • Assisted in managing key accounts, cultivating strong relationships with C-level executives to ensure client satisfaction and loyalty.
  • Conducted research work for leads qualified to sales pipeline to ensure account health safe business and long-term relationship with clients. Reduced product abuse by 3.5%.
  • Enhanced efficiency through adoption of Amazon Self-Serve Portal, driving a significant reduction in manual efforts. Maintaining the Service Level Agreements.
  • Revived inactive accounts by engaging with clients through cold calling and e-mail outreach by initiating available schemes such as providing discounts and Prioritising assistance in time of need.

Inside Sales Representative

Concentrix
Gurugram
07.2021 - 08.2022

Process - Amazon Pay

  • As a Inside Sales Representative I was assigned to Identify potential customers and generating leads to determine their needs, budget, timeline, and decision-making process through various channels such as calling, email outreach. Resulting in increase of new account onboarding in FY'22 by 8%.
  • Created and delivered proposals, quotes, and pricing information to prospects in a timely and professional manner. Achieved a customer satisfaction success rate of 34% in Q2-FY'22.
  • Build and maintain strong relationships with customers to ensure satisfaction, repeat business, and referrals.
  • Focused on B2B and B2C sales through Calling and Email. Assisted Clients on After Sales Services, for queries and issues related to products and services.
  • Utilize techniques to identify and qualify leads, optimizing the sales pipeline for increased efficiency and conversion rates on Salesforce CRM tool.

Education

Bachelor Of Business Administration - Sales And Marketing

Jamia Millia Islamia
New Delhi
06.2021

Intermediate - CBSE Board

Vidya Niketan Senior Secondary School
New Delhi, Delhi
03.2017

High School - CBSE Board

Vidya Niketan Senior Secondary School
New Delhi, Delhi
03.2015

Skills

  • Lead Qualification
  • Customer Service Support
  • Sales Management
  • Negotiation
  • Microsoft Office
  • Client Acquisition & Management
  • Salesforce CRM
  • Email Outreach

Certification

  • Email Marketing | HubSpot
  • Resource Management and Ground Survey | Noble Souls (NGO)
  • Digital Marketing by Google Digital Garage
  • Google Analytics Beginner

Accomplishments

  • Achieved new client acquisition rate of 15% in Q4-FY'22 and Q1-FY'23.
  • Received Team Player title for contribution to the team.
  • Received Client Rockstar title for zero pending cases and always resolving client issues within timeframe.

Languages

Hindi
Urdu
English

Timeline

Senior Sales Executive

Tech Mahindra
01.2025 - 04.2025

Senior Sales & Account Executive

Concentrix
08.2022 - 08.2024

Inside Sales Representative

Concentrix
07.2021 - 08.2022

Intermediate - CBSE Board

Vidya Niketan Senior Secondary School

High School - CBSE Board

Vidya Niketan Senior Secondary School

Bachelor Of Business Administration - Sales And Marketing

Jamia Millia Islamia
Mohammad Fahad