Sandeep Malchi
chennai
Summary
Results-driven Sales Executive with expertise in upselling and customer account management. Committed to leveraging strong analytical skills and collaborative strategies to identify customer needs, enhance service quality, and achieve sales targets.
Overview
5
5
years of professional experience
Work History
Senior Sales Executive
Casagrand
Chennai
03.2025 - 08.2026
- Developed strategic sales plans to drive revenue growth in residential projects.
- Increased profitability and revenue by identifying customer needs and determining appropriate offerings.
- Drove sales of company products and services by meeting with customers using strategic and organized approach.
- Established strong relationships with clients to enhance customer satisfaction and loyalty.
- Collaborated with marketing teams to align promotional campaigns with sales goals.
- Managed client presentations, showcasing property features and benefits effectively.
- Listened to customer needs to identify and recommend best products and services.
- Set and monitored sales targets for individual team members and the team as a whole.
- Provided detailed and accurate sales forecasts to senior management.
- Reviewed and analyzed sales performance against plans to determine effectiveness.
- Trained and mentored junior sales representatives and team members.
- Identified and targeted new business opportunities through market research and analysis.
- Ensured compliance with sales policies, practices, and legal requirements.
- Analyzed competitor offerings to position Casagrand products effectively in the market.
Sales & support executive
Yube1 stays services LLP
chennai
11.2022 - 02.2025
- Conducted product demonstrations for clients, improving product knowledge and contributing to increased sales.
- Collaborated with the sales team to identify customer needs, resulting in an increase in upselling opportunities.
- Analyzed sales data to identify trends, leading to an increase in upselling opportunities and overall sales performance.
- Managed customer accounts, ensuring timely follow-ups and support, which led to a retention rate.
- Managed a portfolio of accounts, ensuring personalized service and achieving a satisfaction rate among clients.
- Resolved customer inquiries, ensuring high satisfaction rates through effective communication and problem-solving.
Customer support executive
CAMS
chennai
09.2021 - 12.2021
- Trained new customer care staff on company policies and product knowledge, ensuring adherence to service excellence standards.
- Handled incoming telephone calls promptly to minimise customer waiting times and enhance customer satisfaction ratings.
- Managed high volume of inbound calls while maintaining calm and professional demeanour to support customer needs.
- Handled incoming telephone calls promptly to minimise customer waiting times and improve overall customer satisfaction.
Education
Bachelor of Technology -
Hindustan University
chennaiSkills
- Sales Strategy Development
- Upselling techniques
- Lead Generation Techniques
- CRM
- Communication skills
- Negotiation Skills
- Data analysis
- Upselling Techniques
- Product Knowledge Expertise
- Strategic sales planning
- Client engagement
- Market analysis
- Product demonstrations
- Sales performance analysis
- Communication effectiveness
- Problem resolution
- Customer engagement
- Presentation effectiveness
- Sales demonstrations
- Revenue strategies
- Sales growth
- Pipeline management
- Competitive analysis
- Closing deals
- Negotiation tactics
- Sales planning
- Closing strategies
- Cold calling
- Relationship building
- Prospecting skills
- Product expertise
- Lead qualification
- Sales funnel management
Hobbies and Interests
- Listening music
- Travelling
- Playing Cricket
Languages
- English, Full Professional Proficiency
- Hindi, Full Professional Proficiency
- Tamil, Full Professional Proficiency
- Telugu, Full Professional Proficiency
Timeline
Senior Sales Executive
Casagrand
03.2025 - 08.2026
Sales & support executive
Yube1 stays services LLP
11.2022 - 02.2025
Customer support executive
CAMS
09.2021 - 12.2021
Bachelor of Technology -
Hindustan University