Summary
Overview
Work History
Education
Skills
Accomplishments
Personal Information
Languages
Disclaimer
Timeline
Generic
Mohammad Faisal

Mohammad Faisal

Mumbai

Summary

  • Six years of extensive experience as a Quality Assurance Engineer.
  • Expertise in testing SaaS-based products and web & mobile applications.
  • Thorough understanding of SDLC & STLC methodologies.
  • Proficient in defect tracking and test management tools like JIRA and Zephyr.
  • Extensive experience in API and Web SDK integration testing.
  • Proven track record in Salesforce integration testing.
  • Skilled in requirements gathering, developing test strategies, test reports, test scenarios, and defect reporting.
  • Expertise in regression, functional, automation, smoke, ad-hoc, system, and integration testing.
  • Strong collaboration with developers and business analysts throughout STLC and Bug Life Cycle (BLC) to ensure comprehensive testing.

Overview

6
6
years of professional experience

Work History

Senior QA Engineer

WebEngage
10.2022 - Current
  • Lead Mobile, Personalization, and Shopify Pods, crafting QA procedures.
  • Oversee testing document preparation, troubleshoot issues, and refine procedures.
  • Analyze product specifications and ensure successful deployment.
  • Collaborate with design and management, developing streamlined QA strategies.
  • Mentor junior team members and drive continuous improvement initiatives.
  • Act as a subject matter expert in QA methodologies and practices.
  • Test various mobile frameworks (Flutter, Unity, Cordova, React Native).
  • Test WebEngage plugin in Shopify for user retention and campaign management.

QA Engineer

WebEngage
10.2020 - 09.2022
  • Led Mobile and Personalization Pods, designing, and peer-reviewing test cases.
  • Contributed to various testing phases: functional, regression, edge, and smoke testing.
  • Conducted integration testing for SMS, Email, WhatsApp, Shopify, Magento, and Web SDK.
  • Performed mobile SDK and API testing and actively participated in sprint planning and retrospectives.
  • Trained and mentored the team on product knowledge, testing procedures, SDLC, STLC, Bug Life Cycle, Agile methodologies, and company policies.
  • Pioneered QA processes from scratch, working closely with my manager to establish the entire QA framework in the organization, as there was no QA process in place before.

Quality Analyst

Ultria Software
10.2019 - 09.2020
  • Analyzed CRS and SRS documents.
  • Developed test cases for functional, integration, and system testing, aligned with user stories.
  • Managed test suites using Zephyr in JIRA.
  • Reviewed and executed test cases for product functionality and performance validation.
  • Resolved quality issues through root cause analysis.
  • Conducted rigorous testing of Salesforce, DocuSign, and Outlook integrations.
  • Handled server configurations, performed Salesforce maintenance, managed deployments, and provided product training.

Associate Analyst, Implementation and Quality Assurance

Ultria Software
05.2018 - 09.2019
  • Performed manual, regression, functional, and ad-hoc testing.
  • Created comprehensive test strategies and plans.
  • Executed tests on new builds and meticulously updated them as necessary.
  • Efficiently tracked and reported bugs using JIRA.
  • Played a pivotal role in deployments and QA setup management.

Education

Bachelors of Engineering in Electronics and communication -

IES IPS Academy, Indore
01.2018

Skills

  • SQL
  • Java
  • Postman
  • Jira
  • Zephyr
  • Android Studio
  • MS OFFICE 2013
  • Excel
  • Power Point

Accomplishments

  • Received Quality Champion of the year Award for 2019-2020.
  • Awarded Certificate of Achievement for providing excellent application support to customers leading to highest ever CSI for Ultria.
  • Awarded special Certificate for Quick turn around on security enhancement for Ultria Salesforce
  • Awarded Certificate of Achievement for making Ultria Salesforce app ready for customers.
  • Awarded Certificate of Achievement for Over and beyond activities done in resolving customer issues.

Personal Information

  • Father's Name: Mr. Mohammad Ali Sayeed
  • Date of Birth: 10/15/95
  • Gender: Male

Languages

  • English
  • Hindi

Disclaimer

I affirm that the above information is true to the best of my knowledge.

Timeline

Senior QA Engineer

WebEngage
10.2022 - Current

QA Engineer

WebEngage
10.2020 - 09.2022

Quality Analyst

Ultria Software
10.2019 - 09.2020

Associate Analyst, Implementation and Quality Assurance

Ultria Software
05.2018 - 09.2019

Bachelors of Engineering in Electronics and communication -

IES IPS Academy, Indore

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