Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager

Mohammad Faizan

Senior Technical Support
Hyderabad

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work History

Senior Technical Support

Tech Mahindra
Hyderabad
11.2022 - Current
  • Provided Tier 1 and Tier 2 technical support, resolving hardware and software issues, and configuring OS and Thin Client software.
  • Supported users with 2-step verification Authentication through Okta, managing user provisioning, access control, and SSO for cloud apps.
  • Maintained Virtual Desktop Infrastructure (VDI), including Azure Virtual Desktop (AVD).
  • Managed high-priority tickets (P1 and P2), collaborating with cross-functional teams to resolve complex issues.
  • Administered Office 365 accounts, troubleshooting email and collaboration tools, and handled AD management and permissions.
  • Utilized ServiceNow for IT incident tracking and resolution.
  • Managed Azure Admin licenses, implemented AD Group Policy, and worked on automation with the Automation team.
  • Troubleshot network issues using tools like CISCO Meraki and Datto, and provided desktop support.
  • Analyzed WAN, VOIP, Access Points, and Wireless networks for efficient troubleshooting.

Inside Sales Specialist

Skill Lync
Hyderabad
03.2022 - 11.2022
  • Promoted a college campaign encouraging skill upgrades to the latest technology, leading to a significant 35% increase in sales.
  • • Delivered Product Demonstrations to Customers and Helped Them Understand the Complex Parts.
  • Provided Ongoing Customer Support and Troubleshooting. Handled Technical Support, New Business Development, and Customer Service for Offshore Clients.

BDM

Square Yards
Hyderabad
09.2021 - 02.2022
  • Created new opportunities and converted potential customers, contributing to business growth.
  • • Collaborated with B2B clients to enhance sales and offer support. Elevated lead generation by 15% through effective strategies.
  • • Successfully implemented over 10 campaigns, resulting in a 25% increase in site

Technical Engineer

Oscan Elevator
Hyderabad
12.2019 - 09.2021
  • Oversaw quality assurance management and offered suggested recommendations.
  • Provided technical support in both on-site and telephone consultations.
  • Offered troubleshooting via voice and text chat, maintaining resolution rates of 85%.

Shift Engineer

SMS Ltd
Udaipur
11.2017 - 12.2019
  • Attained the highest target within a shift through effective resource allocation and optimizing the work environment.
  • Oversaw the entire product development life cycle.
  • Conducted research and experiments to correct errors.
  • Ensured the safety and health of the development team.

Education

Bachelor of Engineering - Mechanical Engineering

Kamaltai Gawai Institute of Engineering (SGBAU)
Amravati
07.2020 - 06.2023

Diploma in Engineering - Mechanical Engineering

P.R Pote Institute of Technology (MSBTE)
Amravati
06.2014 - 07.2017

Skills

    Technical support knowledge

undefined

Certification

Microsoft Azure 104 Admin

Timeline

Microsoft Azure 104 Admin

08-2023

Senior Technical Support

Tech Mahindra
11.2022 - Current

Inside Sales Specialist

Skill Lync
03.2022 - 11.2022

BDM

Square Yards
09.2021 - 02.2022

Bachelor of Engineering - Mechanical Engineering

Kamaltai Gawai Institute of Engineering (SGBAU)
07.2020 - 06.2023

Technical Engineer

Oscan Elevator
12.2019 - 09.2021

Shift Engineer

SMS Ltd
11.2017 - 12.2019

Diploma in Engineering - Mechanical Engineering

P.R Pote Institute of Technology (MSBTE)
06.2014 - 07.2017

Similar Profiles

CREATE PROFILE
Mohammad FaizanSenior Technical Support