Mohammad Faizan
Senior Technical Support
Hyderabad
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work History
Senior Technical Support
Tech Mahindra
Hyderabad
11.2022 - Current
- Provided Tier 1 and Tier 2 technical support, resolving hardware and software issues, and configuring OS and Thin Client software.
- Supported users with 2-step verification Authentication through Okta, managing user provisioning, access control, and SSO for cloud apps.
- Maintained Virtual Desktop Infrastructure (VDI), including Azure Virtual Desktop (AVD).
- Managed high-priority tickets (P1 and P2), collaborating with cross-functional teams to resolve complex issues.
- Administered Office 365 accounts, troubleshooting email and collaboration tools, and handled AD management and permissions.
- Utilized ServiceNow for IT incident tracking and resolution.
- Managed Azure Admin licenses, implemented AD Group Policy, and worked on automation with the Automation team.
- Troubleshot network issues using tools like CISCO Meraki and Datto, and provided desktop support.
- Analyzed WAN, VOIP, Access Points, and Wireless networks for efficient troubleshooting.
Inside Sales Specialist
Skill Lync
Hyderabad
03.2022 - 11.2022
- Promoted a college campaign encouraging skill upgrades to the latest technology, leading to a significant 35% increase in sales.
- • Delivered Product Demonstrations to Customers and Helped Them Understand the Complex Parts.
- Provided Ongoing Customer Support and Troubleshooting. Handled Technical Support, New Business Development, and Customer Service for Offshore Clients.
BDM
Square Yards
Hyderabad
09.2021 - 02.2022
- Created new opportunities and converted potential customers, contributing to business growth.
- • Collaborated with B2B clients to enhance sales and offer support. Elevated lead generation by 15% through effective strategies.
- • Successfully implemented over 10 campaigns, resulting in a 25% increase in site
Technical Engineer
Oscan Elevator
Hyderabad
12.2019 - 09.2021
- Oversaw quality assurance management and offered suggested recommendations.
- Provided technical support in both on-site and telephone consultations.
- Offered troubleshooting via voice and text chat, maintaining resolution rates of 85%.
Shift Engineer
SMS Ltd
Udaipur
11.2017 - 12.2019
- Attained the highest target within a shift through effective resource allocation and optimizing the work environment.
- Oversaw the entire product development life cycle.
- Conducted research and experiments to correct errors.
- Ensured the safety and health of the development team.
Education
Bachelor of Engineering - Mechanical Engineering
Kamaltai Gawai Institute of Engineering (SGBAU)
Amravati 07.2020 - 06.2023
Diploma in Engineering - Mechanical Engineering
P.R Pote Institute of Technology (MSBTE)
Amravati 06.2014 - 07.2017
Skills
Technical support knowledge
Remote Technical Support
Technical application support
Certification
Microsoft Azure 104 Admin
Timeline
Microsoft Azure 104 Admin
08-2023
Senior Technical Support
Tech Mahindra
11.2022 - Current
Inside Sales Specialist
Skill Lync
03.2022 - 11.2022
BDM
Square Yards
09.2021 - 02.2022
Bachelor of Engineering - Mechanical Engineering
Kamaltai Gawai Institute of Engineering (SGBAU)
07.2020 - 06.2023
Technical Engineer
Oscan Elevator
12.2019 - 09.2021
Shift Engineer
SMS Ltd
11.2017 - 12.2019
Diploma in Engineering - Mechanical Engineering
P.R Pote Institute of Technology (MSBTE)
06.2014 - 07.2017