Mohammad Mohideen S
Bangalore
Summary
Accomplished in business operations support with extensive experience at Applied Materials India Private Ltd and First Source Solutions Limited. Recognized as the star performer of the quarter and top performer of the month, consistently delivering exceptional customer service and efficient order management. Possesses strong interpersonal skills, problem-solving abilities, and time management, enabling effective handling of customer inquiries, order processing, and returns and repairs management. Demonstrates a proven track record in process improvement and collaboration with cross-functional teams. Driven to leverage analytical abilities and multitasking skills to drive operational excellence in a dynamic business environment.
Overview
3
3
years of professional experience
Work History
Business Operations Support
Applied Materials India Private Ltd
08.2022 - 06.2024
- Named Star Performer of the Quarter while serving in Business Operations Support.
- Answered requests from North American and European clients about parts' pricing and availability.
- Provided estimated delivery timelines for parts.
- Streamlined processes for turning customer quotes into official sales.
- Entered client POs accurately in software.
- Monitor and validate commitment dates for part availability.
- Handled customer requests for returns.
- Collaborated with external vendors for seamless return and repair handling.
- Maintained precise records of customer interactions and order details.
- Identify opportunities to enhance customer support procedures.
- Collaborated with sales, engineering, and logistics to ensure seamless customer service.
Customer support executive
First Source Solutions Limited
04.2021 - 07.2022
- Recognized as Top Performer of the Month for exceptional customer query resolution.
- Earned monthly performance award by resolving customer queries effectively.
- Acted as the first point of contact with customers.
- Answered billing-related customer questions.
- Handled and resolved customer complaints efficiently.
- Handled diverse customer inquiries through email effectively.
- Assisted customers in processing home moves with WIFI service transfers.
Education
2ND PUC -
KLE PU COLLEGE
03.2010
1st PUC -
KLE PU COLLEGE
03.2009
SSLC -
SOUNDARYA EDUCATIONAL INSTITUTIONS
03.2008
Skills
- Customer satisfaction
- Typing proficiency
- Computer proficiency
- Time management
- Data entry
- Order fulfillment
- Sales expertise
- Inbound and outbound calling
- Data collection
- Complaint resolution
- Multi-Tasking
- Problem-solving
Awards
- Applied Materials India Private Limited, Star Performer of the Quarter
- FSL (First Source Solutions Limited)
- TOP PERFORMER OF THE MONTH
- BEST PERFORMER OF THE MONTH
- WINNER OF NPS (NET PROMOTER SCORE) LEAGUE
Languages
English
Tamil
Kannada
Hindi
Timeline
Business Operations Support
Applied Materials India Private Ltd
08.2022 - 06.2024
Customer support executive
First Source Solutions Limited
04.2021 - 07.2022
1st PUC -
KLE PU COLLEGE
SSLC -
SOUNDARYA EDUCATIONAL INSTITUTIONS
2ND PUC -
KLE PU COLLEGE
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