Mohammad Naasir

• Asset Management Policy Development: Design and execute asset management policies, procedures, and processes to ensure effective management of IT assets.
• Inventory Management: Maintain an accurate inventory of IT assets, including hardware and ensuring accurate records and tracking of assets.
• Lifecycle Management: Track and plan for the asset lifecycle, including deployment, maintenance, upgrades, collection, and disposal of IT assets.
• Vendor Management: Coordinate with vendors across APJ for Asset Management to deploy, upgrade assets, and performing maintenance, as well as negotiating contracts and prices.
• Compliance and Risk Management: Ensure compliance with audit requirements, and mitigate risks associated with non-compliance.
• Budgeting and Forecasting: Prepare and manage IT asset budgets for APJ region, and identify opportunities for cost savings and efficiencies.
• Team Management: Supervise and lead the IT asset management team of 30 people, providing training and support to ensure efficient operations and adherence to best practices.
• Reporting and Analysis: Prepare and present reports on asset performance, costs, and lifecycle management to stakeholders and senior management.

Additional Responsibilities

• Asset Procurement: Coordinate the procurement process for new IT assets, negotiating with vendors and ensuring alignment with budgetary constraints.
• Asset Disposal: Develop strategies and relationships to implement plans for auctioning, recycling, or otherwise selling obsolete assets.
• Troubleshooting and Support: Assist employees in troubleshooting asset-related issues and provide support to ensure efficient resolution

• Asset Management Policy Development: Design and execute asset management policies, procedures, and processes to ensure effective management of IT assets.
• Inventory Management: Maintain an accurate inventory of IT assets, including hardware and ensuring accurate records and tracking of assets.
• Lifecycle Management: Track and plan for the asset lifecycle, including deployment, maintenance, upgrades, collection, and disposal of IT assets.
• Vendor Management: Coordinate with vendors across APJ for Asset Management to deploy, upgrade assets, and performing maintenance, as well as negotiating contracts and prices.
• Compliance and Risk Management: Ensure compliance with audit requirements, and mitigate risks associated with non-compliance.
• Budgeting and Forecasting: Prepare and manage IT asset budgets for APJ region, and identify opportunities for cost savings and efficiencies.
• Team Management: Supervise and lead the IT asset management team, providing training and support to ensure efficient operations and adherence to best practices.
• Reporting and Analysis: Prepare and present reports on asset performance, costs, and lifecycle management to stakeholders and senior management.

Additional Responsibilities:

• Asset Disposal: Develop strategies and relationships to implement plans for auctioning, recycling, or otherwise selling obsolete assets.
• Troubleshooting and Support: Assist employees in troubleshooting asset-related issues and provide support to ensure efficient resolution

• Technical Support
• Ticket Management
• Customer Service
• Process Improvement
• Collaboration and Knowledge Sharing

• Technical Support
• Troubleshooting
• Issue Resolution
• Product Knowledge
• Customer Service
• Ticket Management
• Collaboration
• Quality Assurance

Worked for BT retail -technical helpdesk where I used to deal with technical issues of BT customers, where responsibilties included -

• Technical Support
• Troubleshooting
• Issue Resolution
• Product Knowledge
• Customer Service
• Ticket Management
• Collaboration