Summary
Overview
Work History
Education
Skills
Accomplishments
Projects
Disclaimer
Timeline
Generic
Mohammad Rahil Zafar

Mohammad Rahil Zafar

New Delhi

Summary

Looking for an “Sr. Manager” position where I can help facilitate daily missions, execute various tasks, and act as a link between assigned senior leadership, peers, partners, employees and subordinates.

Overview

18
18
years of professional experience

Work History

Sr Manager, Operation

Concentrix Daksh Services India Pvt Ltd
Gurgaon
01.2025 - Current
  • Managed operations for 200+ HC in NCR and Pune, overseeing HRP Claims, HD Claims (PrePay), Dental, and HRP PCR to ensure compliance and operational efficiency.
  • Ensured adherence to SLAs/SLOs monthly, maintaining team compliance and optimizing training throughput and RTP effectiveness.
  • Executed healthcare process management for US-based operations, focusing on streamlining workflows and enhancing service delivery.

Manager (Operation)

Concentrix Daksh Services India Pvt Ltd
10.2021 - 12.2024
  • Process Name: US based healthcare process

Deputy Manager (Operation)

Concentrix Daksh Services India Pvt Ltd
01.2018 - 09.2021
  • Process Name: US based healthcare process

Assistant Manager (Operation)

Concentrix Daksh Services India Pvt Ltd
06.2015 - 12.2017
  • Process Name: US based healthcare process

Subject Matter Expert

Concentrix Daksh Services India Pvt Ltd
02.2013 - 05.2015
  • Process Name: US based healthcare process

Executive/Sr. Executive

Concentrix Daksh Services India Pvt Ltd
06.2008 - 01.2013
  • Process Name: US based healthcare process

Education

3 Years Diploma in Hotel Management -

NSHM Academy
Durgapur, West Bengal
04-2007

Intermediate -

Muslim +2 High School
Patna, Bihar
04-2000

10th -

Thakurganj High School
Thakurganj, Bihar

undefined

undefined

undefined

Skills

  • Ability to observe, analyze and report future trends based on analysis
  • Good decision-making skills related to client/cost/people
  • Effective communication
  • Strong management/leadership
  • Strong data mining/analysis
  • Process orientation and structured thinking
  • Strong experience in evaluating and handling healthcare solutions

Accomplishments

  • Client certified first ‘High Dollar Processor’ with Payment Authorization of $250,000.00.
  • ‘Star Award’ winner for the year 2009.
  • ‘GEM Award’ winner for the years 2012 and 2013.
  • Top Talent Award for the year 2015.
  • Worked on dual monitor concept project, and successfully applied it in the process to improve process quality and productivity.
  • Helped multiple projects for efficiency improvement.

Projects

  • Inventory management Tool: Tool supported ownership reporting, allocation tracking, real time inventory monitoring and real time production update, helping streamline overall inventory visbility and control.
  • Project for Reduction in Incorrect Routing (PCR)
  • Project for TCA improvement for HRP Claims.
  • Preparing account risk log for the multiple LOBs for FMEA.
  • Working as an iChamp for the account and review the automation possibilities for the LOB and work with the automation team.
  • Working with AI team for initial assessment to identify the opportunity to implement RPA (Robotics Process Automation).

Disclaimer

I hereby declare that all the above information is true and correct to the best of my knowledge.

                                                                                                           

 Md Rahil Zafar

Timeline

Sr Manager, Operation

Concentrix Daksh Services India Pvt Ltd
01.2025 - Current

Manager (Operation)

Concentrix Daksh Services India Pvt Ltd
10.2021 - 12.2024

Deputy Manager (Operation)

Concentrix Daksh Services India Pvt Ltd
01.2018 - 09.2021

Assistant Manager (Operation)

Concentrix Daksh Services India Pvt Ltd
06.2015 - 12.2017

Subject Matter Expert

Concentrix Daksh Services India Pvt Ltd
02.2013 - 05.2015

Executive/Sr. Executive

Concentrix Daksh Services India Pvt Ltd
06.2008 - 01.2013

3 Years Diploma in Hotel Management -

NSHM Academy

Intermediate -

Muslim +2 High School

10th -

Thakurganj High School
Mohammad Rahil Zafar