Mohammad Sahvaj
Summary
Having over 6 years of experience in customer service and hospitality, I have honed my skills in managing diverse teams, ensuring guest satisfaction, and adapting to fast-paced environments. I thrive in multicultural settings, where communication and flexibility are key, and I am excited to bring this dedication and energy to a dynamic cruise line environment.
In the past 6 years, I have worked with multicultural teams and have experience providing excellent service to international guests.
I am highly adaptable and quick to learn, which allows me to thrive in fast-changing cruise environments.
Overview
3
3
years of post-secondary education
5
5
years of professional experience
Work History
Restaurant Manager
JMD Hospitality
02.2023 - Current
- Managed daily restaurant operations and ensured compliance with health standards.
- Trained and supervised staff to improve service quality and team collaboration.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Resolved customer complaints promptly to ensure guest satisfaction and loyalty.
- Implemented marketing strategies to attract new customers and increase engagement.
- Analyzed financial reports to track budget adherence and identify operational efficiencies.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
Salon Manager
Toni and Guy international Salon
New delhi
06.2021 - 11.2023
- Managed daily operations of a high-end salon environment.
- Trained and mentored staff on customer service techniques.
- Oversaw inventory management and supplier relationships for products.
- Coordinated schedules to optimize staff coverage and client appointments.
- Ensured compliance with health and safety regulations in the salon.
- Managed daily salon operations, including scheduling appointments, customer service, and staff management.
- Opened salon to prepare for daily demands by setting up registers, counting totals and organizing all needed supplies.
- Conducted regular meetings to brief employees about salon's success and announce sales goals.
- Oversaw inventory control for retail products and supplies.
Education
Bachelor of Arts -
Delhi University
New Delhi , India 12.2023 - 06.2026
Skills
- Project management
- Staff scheduling
- Staff training
- Customer service
- Complaint resolution
- Promotions planning
- Brand standards promotion
- Team building
- Teamwork
- Operations management
- Stable work history
Accomplishments
- Awarded the Manager Award three times in recognition of exceptional contributions and achievements.
Languages
Hindi
First Language
English
Advanced (C1)
C1
Timeline
Bachelor of Arts -
Delhi University
12.2023 - 06.2026
Restaurant Manager
JMD Hospitality
02.2023 - Current
Salon Manager
Toni and Guy international Salon
06.2021 - 11.2023