MOHAMMAD SHAHZORE KHAN

Managed the complete Food & Beverage operation, leading a team of 72 associates across multiple outlets, In-Room Dining and 25,000 sq. ft. of banquet space, overseeing an overall F&B business of approximately INR- 5.5 crore per month. The operation included a 225-cover all-day dining restaurant, 60-cover Pan-Asian restaurant, 60-cover Indian restaurant, 50-cover poolside grill, 30-cover lobby bar and 120-cover nightclub.

• Led F&B operation, prioritizing revenue growth, guest satisfaction, service standards, and profitability.
• Re-established Mélange All Day Dining as one of the leading buffet restaurants in Bangalore following renovation, delivering 12% revenue growth over the previous year.
• Increased average per cover (APC) by INR 110, contributing to 6% incremental YTD revenue growth across overall F&B.
• Increased beverage profitability by reducing costs by 2% year-over-year, enhancing overall profit margins.
• Achieved strong online guest ratings across F&B outlets while enhancing dining experience and fostering repeat business.
• Successfully implemented Radisson Blu brand standards with 93% QPR audit score.
• Worked closely with culinary, sales, revenue, engineering and other operational teams to ensure smooth day-to-day operations and successful events.
• Developed and coached the F&B team with a strong focus on service consistency, accountability and guest engagement.

• Managed operations across a bar, all dining restaurants, in-room dining, and an Indian fine-dining restaurant.
• Contributed to operational excellence at a 5-Star Deluxe Property, upholding high standards of hospitality and guest experience.
• Evaluated staff performance, providing targeted feedback and training to enhance service quality.
• Resolved guest concerns promptly and professionally, enhancing overall guest satisfaction.
• Monitored cash flows monthly, quarterly, and annually to maintain financial stability and support operational goals.
• Increased customer engagement on social media by 10% through creative promotions and contests.

• Oversaw daily activities at a 4-star property, ensuring adherence to high service standards and guest satisfaction.
• Managed operations of an all-day dining restaurant, consistently exceeding monthly sales targets by 10%.
• Trained staff on upselling techniques, enhancing service delivery and contributing to increased sales.
• Increased customer engagement on social media by 15% through targeted promotions and contests that attracted new followers.

• Exceeded monthly sales targets by 10% through staff training and development of featured programs that enhanced customer experience.
• Reduced variable costs by 7% by implementing strict controls on overtime and minimizing inventory waste, contributing to overall profitability.
• Achieved a 95.5% score from the Restaurant Health Inspection Committee (LQA & LRA).
• Engaged customers through social media initiatives, increasing online interaction by 15% and fostering community engagement.

• Strengthened customer loyalty through personalized interactions, resulting in increased repeat business.
• Developed a cross-training program to improve staff versatility and operational efficiency.
• Implemented inventory system to enhance storage and ordering, cutting food waste by 6%.

• Implemented inventory system to enhance storage and ordering, reducing food waste by 6%.
• Developed cross-training program enhancing staff versatility and operational efficiency.
• Strengthened customer loyalty through personalized interactions, resulting in increased repeat business.

• Employed upselling techniques to enhance revenue generation in a fast-paced environment.
• Maintained billing accuracy and applied discounts while delivering quality service.
• Developed strong customer relationships, fostering loyalty and repeat business.
• Oversaw guest services at a 5-Star Deluxe Property