MOHAMMAD SHARIQ
Sion
Summary
Technical Support Engineer with over 6 years of experience providing service desk, Network support and Hardware support. Proven track record in improving technical support productivity through efficient hardware troubleshooting. Skilled in maintaining and Configuring edge switches and wireless controllers, managing over 200 access points. Recognized for spearheading setup and installation of new hardware systems, resulting in a performance improvement. Proficient in CCNA, Linux, Windows, and cloud Computing. Eager to leverage expertise in enhancing system performance and providing topnotch technical guidance, contributing to increase in customer satisfaction ratings.
Overview
9
9
years of professional experience
Work History
Service Desk Technical Engineer
Reliance Industries Ltd.
Mumbai
03.2022 - 02.2025
- Installation and configuration of Windows and other operating systems and Macintosh iMacs & server operating systems
- Installation and configuration AD servers, managed user accounts, applied Group Policy Objects (GPOs) and security policies, and ensured seamless server and network operations
- Installation and configuration of D-Link, Cisco & HCL switches
- Networking and providing support for Windows, Macintosh and Linux issues
- Installation and Network connectivity Troubleshooting, ping, tracert, telnet and SSH
- Assembling, disassembling and troubleshooting of PC's
- Vendor coordination, software inventory, desktop inventory, and so forth
- Managing Domain Network and Workgroup
- PC installation and maintenance, as well as answering daily customer support calls
- Identify and fix user issues remotely
- Installation and management of all anti-virus software to maintain a virus-free operating system
- Setting up, configuring, and resolving issues with Microsoft Outlook
- To identify and fix hardware and software problems with desktops and laptops
- Office 365 and other products
- Respond to and resolve support tickets in a timely matter
- Close and escalate an average of 40-50 issues per day over outbound calls
- Troubleshot IT related issues (hardware, software, network, Printers as pos printer zebra printers LaserJet)
- Interact with all levels of staff to resolve various technical issues as portals and mails related etc
- Provided hardware assistance
- Installation PC software and guidance to staff first level troubleshooting of peripheral equipment
- Provided password resets via email, portals and phone
- Gained experience in using and repairing Microsoft Outlook, Outlook 365
Network Support Engineer
University of Delhi, South Campus Data Center
08.2017 - 03.2021
Hardware & Backup Support Engineer
CHN IT Solution
New Delhi
10.2016 - 08.2017
Backup Support Engineer (Contract through CHT IT Solution)
DNATA Pvt. Ltd.
01.2016 - 01.2017
Backup Support Engineer (Contract through CHT IT Solution)
Vanquish IT Services
01.2016 - 01.2017
Education
B.Sc. - Math & Physics
S.M.P.G. College
ChandausiXIIth - undefined
S.M. College
ChandausiXth - undefined
F.R. College
ChandausiSkills
- Installation and configuration of Cisco switches
Personal Information
- Father's Name: Mr. Zahid Husain
- Date of birth: 10/08/96
- Marital status: Single
Languages
English
Bilingual or Proficient (C2)
A1
Hindi
Bilingual or Proficient (C2)
A1
Urdu
Bilingual or Proficient (C2)
A1
Marathi
Intermediate (B1)
A1
Timeline
Service Desk Technical Engineer
Reliance Industries Ltd.
03.2022 - 02.2025
Network Support Engineer
University of Delhi, South Campus Data Center
08.2017 - 03.2021
Hardware & Backup Support Engineer
CHN IT Solution
10.2016 - 08.2017
Backup Support Engineer (Contract through CHT IT Solution)
DNATA Pvt. Ltd.
01.2016 - 01.2017
Backup Support Engineer (Contract through CHT IT Solution)
Vanquish IT Services
01.2016 - 01.2017
B.Sc. - Math & Physics
S.M.P.G. College
XIIth - undefined
S.M. College
Xth - undefined
F.R. College
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