Open To Work
Mohammad Suhail
Saharanpur
Work Preference
Summary
Dedicated Site Reliability Engineer with proven skills in system monitoring, incident response, and root cause analysis. Committed to enhancing system reliability and performance through proactive problem-solving and automation.
Overview
13
13
years of professional experience
Work History
Site Reliability Engineer
TCS
Montevideo
06.2024 - 03.2026
- Monitored system performance and reliability, ensuring optimal operations across multiple platforms.
- Automated deployment processes with configuration management tools, streamlining release cycles.
- Conducted root cause analysis for incidents affecting system stability.
- Participated in on-call rotations for incident response and support tasks.
- Performed root cause analysis of production incidents and provided recommendations for improvement.
- Conducted training sessions on SRE principles and best practices, enhancing team knowledge and skills.
Site Reliability Engineer
TCS
Noida
06.2020 - 05.2024
- Collaborated with teams to resolve technical issues, enhancing service delivery and user satisfaction.
- Assisted clients with troubleshooting and support for telecommunications services.
- Coordinated with vendors for timely equipment procurement and service upgrades, ensuring seamless operations.
- Provided advanced technical assistance to system users, effectively troubleshooting telecommunications and network hardware, software, and peripherals.
- Provided technical support for software applications and systems troubleshooting.
- Performed troubleshooting of complex application errors and provided timely resolution.
- Escalated technical issues to development or technical operations team following prescribed support guidelines.
Senior Process Associate
WIPRO
Noida
10.2012 - 08.2017
- Maintained customer satisfaction by addressing customer needs and resolving
concerns. - Recommended products to end users, thoroughly explaining details. Offered
advice and assistance to end users, paying attention to special needs or wants.
▪ Used company troubleshooting resolution tree to evaluate technical problems
and find appropriate solutions.
▪ Preparing reports as per SL A with a view to appraise management of team's
operation.
▪ Conducting pre shift huddles to set expectations and ways to achieve the target
standards, also encouraging advisors to share ideas and best practices for a
qualitative approach.
Education
Bachelor of Science - Electronics
Khalsa College
Yamuna Nager, Haryana.12-2011
Skills
- Incident response
- Root cause analysis
- System monitoring
- Network monitoring
- Network troubleshooting
- Log analysis
- Server maintenance
Tools name
- Service portal ,Remedy ,ServiceNow, Dynatrace ,Automation anywhere ,PMCS dashboard, Mainframe.
Timeline
Site Reliability Engineer
TCS
06.2024 - 03.2026
Site Reliability Engineer
TCS
06.2020 - 05.2024
Senior Process Associate
WIPRO
10.2012 - 08.2017
Bachelor of Science - Electronics
Khalsa College