Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Mohammad Syed

Thane

Summary

Dynamic Process Specialist at Infosys BPM with expertise in process management and team leadership. Successfully implemented corrective actions through Root Cause Analysis, enhancing process quality. Skilled in MIS reporting and data analysis, while fostering collaboration and communication across teams. Delivered impactful training sessions, ensuring continuous improvement and team development.


Overview

11
11
years of professional experience

Work History

Process Specialist

Infosys BPM
12.2014 - Current
  • Provided floor support and doubt resolution to team members, ensuring smooth day-to-day operations.
  • Conducted Root Cause Analysis (RCA) for recurring issues and implemented corrective actions to improve process quality.
  • Managed and maintained CM (Change Management) data, ensuring all process changes were accurately documented and tracked.
  • Conducted and participated in internal and external audits, ensuring compliance and process adherence.
  • Reviewed and addressed process escalations, offering timely resolutions and improvements.
  • Maintained and updated daily production reports and conducted daily audit sample tool runs for quality monitoring.
  • Updated Management Information Systems (MIS) and generated monthly production reports for performance tracking.
  • Delivered refresher trainings and process updates to ensure up-to-date knowledge across the team.
  • Organized and facilitated training sessions for new joiners to support smooth onboarding.
  • Participated in weekly calls with onshore teams to align on goals, updates, and feedback.
  • Led teams huddles and engaged in team-building activities to maintain morale and collaboration.


Education

Bachelor of Management Studies - Investment Analysis And Portfolio Management

Mumbai University
Mumbai
09-2014

Skills

  • Process Management
  • Workflow design
  • Lean methodology
  • Accuracy Trend Monitoring
  • Escalation Management
  • MIS reporting and Data analysis
  • Team support and Floor supervision
  • Process Documentation and updates
  • Onshore communication and coordination
  • MS Excel and Reporting Tools
  • 'Strong Communication Skills
  • Training and Development (New joiners & Refreshers)
  • Team collaboration and Leadership

Accomplishments

  • I-Star Award : Recognized for outstanding performance and commitment to excellence.
  • Extra Miler (Individual Contributor) : Awarded for consistently going above and beyond assigned responsibilities.
  • 4X Spot Awards : Earned multiple spot recognitions for quick wins, high-quality delivery, and proactive contributions and team success.

Timeline

Process Specialist

Infosys BPM
12.2014 - Current

Bachelor of Management Studies - Investment Analysis And Portfolio Management

Mumbai University

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