MOHAMMAD ARIF
Summary
Certified Coupa and ServiceNow administrator strong background in application management, propelling organizational success via effective cross-departmental collaboration and team oversight.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Team Manager
Wipro Ltd
Gurugram
10.2023 - Current
- Identified opportunities to enhance utilization of Coupa product features as subject matter expert.
- Managed and maintained Coupa application, including major release upgrades.
- Utilized Coupa APIs for effective mass updates and export requests.
- Oversaw daily team operations, including shift scheduling and task assignment.
- Tracked attendance and approved time-off requests for team members.
- Motivated and trained team members to consistently exceed performance expectations.
Manager
Macquarie Global Services Pvt Ltd
Gurugram
04.2018 - 10.2023
- Certified system administrator for Coupa, Concur, and ServiceNow applications.
- Identified opportunities for better utilization of product features as subject matter expert.
- Managed and maintained applications, collaborating with support team to resolve issues.
- Participated in Coupa implementation and integration setup with integration support team.
- Coordinated with MFT team to ensure effective inbound and outbound integration setup.
- Assisted users with technical issues related to applications.
- Managed major Coupa releases occurring three times annually.
- Oversaw ServiceNow release upgrades and led change management processes using JIRA.
- Applied foundational web development knowledge, including HTML, CSS, and JavaScript.
Management Trainee
Genpact
Noida
02.2014 - 02.2018
- Executed purchase order creation and invoice processing within procurement team.
- Coordinated with payment team to ensure timely supplier payments.
- Provided helpdesk support for procurement-related inquiries and issues.
Process Associate
LensKart.com
New Delhi
01.2012 - 02.2014
Education
B. Tech - Electronics And Communications Engineering
Uttar Pradesh Technical University
Noida, UP, India06-2011
Senior Sec - CBSE- XII
Jawahar Navodaya Vidyalaya
Raebareli, UP, India01-2006
Higher Sec - CBSE- X
Jawahar Navodaya Vidyalaya
Raebareli, UP, India01-2004
Skills
- Coupa administration
- ServiceNow Admin & Develop
- Procurement process
- Team management
Certification
- Coupa Implementation
- ServiceNow Developer
Personal Information
- Date of Birth: 07/05/89
- Marital Status: Married
Timeline
Team Manager
Wipro Ltd
10.2023 - Current
Manager
Macquarie Global Services Pvt Ltd
04.2018 - 10.2023
Management Trainee
Genpact
02.2014 - 02.2018
Process Associate
LensKart.com
01.2012 - 02.2014
B. Tech - Electronics And Communications Engineering
Uttar Pradesh Technical University
Senior Sec - CBSE- XII
Jawahar Navodaya Vidyalaya
Higher Sec - CBSE- X
Jawahar Navodaya Vidyalaya