MOHAMMAD AZHAR KHAN

Oversaw cleaning, landscaping, pest control, and waste management to maintain high standards of cleanliness, safety, and operational efficiency; supervised team, scheduled tasks, conducted quality control audits, managed inventory of supplies, and ensured compliance with safety regulations.

Supervise and Manage Soft Services staff & other non-technical service personnel. Provide direction, training, and performance feedback

• Managed complaints with calm, clear communication and problem-solving.
• Maintained clean, safe working environments to eliminate accident risks.
• Trained and mentored employees to maximise team performance.
• Prepared range of written communications, documents and reports.
• Addressed customer concerns and escalated critical issues to supervisor for timely resolution.
• Promoted safe working environment by implementing regulatory standards, policies and guidelines.

• Organised regular team meetings to discuss targets, performance, and strategies for service improvement.
• Prepared and presented regular reports on service team performance, highlighting successes and areas for improvement.
• Monitored and evaluated staff performance, offering constructive feedback for improvement.
• Developed and implemented standards and procedures to guide staff activities.
• Inspected facilities and resources for compliance and quality.
• Managed a team of service professionals, fostering a culture of excellence and customer satisfaction.
• Coordinated training to improve operations, team morale and customer service.

• Prepared and presented reports on service team performance, showcasing successes and identifying areas for enhancement.
• Monitored and evaluated staff performance, offering constructive feedback for improvement.
• Conducted performance reviews, providing constructive feedback to support team development.
• Led training programmes for new employees, enhancing their skills and knowledge in service management.
• Organised team meetings to set targets, review performance, and strategise for service improvement.
• Inspected facilities and resources for compliance and quality.
• Maintained detailed records of service operations, including staff attendance, customer feedback, and incident reports.