Mohammad Ibad Sami
South Delhi
Summary
Results-oriented Field Sales and Business Development professional with over 3 years in fintech and service sectors. Expertise in merchant onboarding, digital payment solutions, and customer relationship management. Focused on driving revenue growth, expanding market presence, and enhancing customer satisfaction in competitive landscapes.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Key Account Manager
BHARAT PE PVT LTD
South Delhi
08.2026 - Current
- Achieved customer satisfaction by addressing inquiries and resolving issues promptly.
- Handled customer service requests and resolved complaints to enhance client satisfaction
- Coordinated with technical teams to ensure seamless service delivery and address client needs
- Maintained service records and executed timely follow-ups to improve customer engagement
Group Leader
PAYTM PAYMENT SERVICE
South Delhi
11.2024 - 04.2026
- Driving digital payment adoption and increasing transaction volume
- Drove digital payment adoption, resulting in increased transaction volume
- Building and maintaining strong merchant relationships
- Built and maintained strong merchant relationships to enhance customer satisfaction
- Provided post-installation support and resolved service issues to ensure smooth operations
- Handling KYC documentation and compliance processes
Business Development Executive
PHONEPE PVT LTD
South Delhi
07.2022 - 10.2025
- Acquired and onboarded merchants to enhance digital payment solution adoption
- Generated leads through field visits and targeted local market outreach
- Educated merchants on effective digital transaction practices and app functionalities
- Built long-term relationships to increase retention and revenue
- Achieved sales targets and expanded coverage area
Education
Bachelor of Science -
Dr. B.R. Ambedkar University
Agra, India 06.2016 - 07.2016
Intermediate Certificate -
MGHM INTER COLLEGE MAREHRA
Marehra , U.P 07.2013 - 07.2013
SS MT K INTER COLLEGE MAREHRA
Marehra , India Skills
- Digital Payments (QR, POS, Soundbox)
- KYC processing
- Lead Generation & Conversion
- Merchant Relationship Management
- Field Sales & Business Development
- CRM management
- Target Achievement & Revenue Growth
- Team Supervision & Coordination
- Data Analysis
- Digital Literacy
- Problem solving
Certification
Diploma in Computer Application (DCA)
Accomplishments
- Successfully onboarded a high number of merchants in competitive markets
- Consistently met and exceeded sales and onboarding targets
- Improved customer satisfaction through effective issue resolution
Disclaimer
I hereby declare that the above information is true and correct to the best of my knowledge., New Delhi,
Phone Numbers
I hereby declare that the above information is true and correct to the best of my knowledge., New Delhi,
Languages
I hereby declare that the above information is true and correct to the best of my knowledge., New Delhi, Zohaib
Languages
Hindi
First Language
Timeline
Key Account Manager
BHARAT PE PVT LTD
08.2026 - Current
Group Leader
PAYTM PAYMENT SERVICE
11.2024 - 04.2026
Business Development Executive
PHONEPE PVT LTD
07.2022 - 10.2025
Bachelor of Science -
Dr. B.R. Ambedkar University
06.2016 - 07.2016
Intermediate Certificate -
MGHM INTER COLLEGE MAREHRA
07.2013 - 07.2013
SS MT K INTER COLLEGE MAREHRA