MOHAMMAD JASIM ALAM
Dubai,UAE
Summary
Experienced hospitality professional with expertise in guest reservations, check-in/check-out procedures, and knowledge of hotel software systems. Proficient in DTCM regulation and reporting, monthly statistics reports, and foreign currency exchange. Demonstrates strong sales and upselling expertise. Committed to enhancing guest experiences and driving operational efficiency within the hospitality industry.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
Work History
Front office associate
AURIS BOUTIQUE HOTEL APARTMENTS
DUBAI, UAE
10.2024 - Current
- Operating PMS My CLoud software for front office operations.
- Managing DTCM platform reporting and complianceon a daily basis.
- handling room reservations and guest enquiries.
- Responsible for cash settlement and foreign currency exchange.
Guest Service Agent [Wakira Investments LLC]
Flora Hotel AL Barsha
DUBAI, UAE
04.2023 - 10.2024
- Shift Incharge for Guest Service Operations.
- Handled reservations and payment processes for events.
- Trained and supervised restaurant staff to uphold service standards.
- Controlled inventory and enhanced restaurant sales through upselling.
- Addressed guest complaints and ensured satisfaction.
Front Office Associate
Otium By Oterra
Goa, INDIA
06.2022 - 03.2023
- Managed reservations via mail, phone, and ZOHO Creator Software.
- Co-ordinated with sales and other Hotel Departments for Bookings.
- Maintained updated knowledge of Room types, Rates and Packages.
- Created and managed reservation records systematically.
Internship
Apres LLC
Abu Dhabi, UAE
10.2021 - 05.2022
- Maintained high service standards and quality control.
- Engaged in suggestive selling to enhance revenue.
- Handled inventories including KST, Linen, and Beverages.
- Managed Guest Logs, Sales records, and feedback systems.
Education
B.Sc. - Hospitality & Hotel Management
Guru Nanak Institute of Hotel Management
INDIA 06.2019 - 05.2022
Intermediate -
Shree Jain Vidayalaya [WBSC]
Kolkata, India Matriculation -
Ramanand Charity Vidyalaya
Kolkata, IndiaSkills
- Guest Reservations, Check-In/Check-out Procedures
- Knowledge of Hotel Software Systems
- DTCM Regulation and Reporting
- Monthly Statistics Reports
- Foreign Currency Exchange
- Sales & Upselling Expertise
Languages
English
Fluent
Hindi
Fluent
Bengali
Fluent
Timeline
Front office associate
AURIS BOUTIQUE HOTEL APARTMENTS
10.2024 - Current
Guest Service Agent [Wakira Investments LLC]
Flora Hotel AL Barsha
04.2023 - 10.2024
Front Office Associate
Otium By Oterra
06.2022 - 03.2023
Internship
Apres LLC
10.2021 - 05.2022
B.Sc. - Hospitality & Hotel Management
Guru Nanak Institute of Hotel Management
06.2019 - 05.2022
Intermediate -
Shree Jain Vidayalaya [WBSC]
Matriculation -
Ramanand Charity Vidyalaya
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