Summary
Overview
Work History
Education
Skills
Languages
Interst And Hobbies
Personal Information
Timeline
Generic
AMANDEEP KAUR

AMANDEEP KAUR

Beas,Amritsar

Summary

Professional training in front office operations acquired through four months at Radisson Hotel and three months at Holiday Inn. Developed skills in guest satisfaction, check-in procedures, and time management while ensuring a positive guest experience. Experience includes handling guest relations and billing procedures, demonstrating adaptability and problem-solving abilities in a fast-paced environment. Knowledge of sales techniques further enhances capability to contribute effectively to front office functions.

Overview

3
3
years of professional experience

Work History

Front Office Associate

Holiday Inn
Amritsar
09.2024 - Current
  • Welcomed guests and handled check-ins and check-outs efficiently.
  • Managed reservations modifications via booking systems.
  • Responded to guest inquiries and provided information about hotel services and local attractions.
  • Resolved customer complaints promptly to ensure satisfaction.
  • Prepared detailed reports related to guest feedback surveys and incidents at the hotel.

Trainee

Holiday Inn
Amritsar
03.2024 - 06.2024
  • 3 Month Training Front Office in Holiday Inn Amritsar.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Handled customer queries over the phone and in person.

Trainee

Radisson Hotel
Zirakpur
02.2022 - 06.2022
  • 4 Month Training in Radisson Hotel Zirakpur Chandigarh.
  • Provided support to existing staff on various tasks and duties.
  • Attended training sessions and meetings to learn new information and develop personal skills.

Education

Bachelor of Hotel Management And Catering Technology(BHMCT) - Hotel Management

Pyramid College of Business And Tecnology
Phagwara, Punjab
04-2024

12th - Commerce

Shah Satnam Ji Girls School
Sirsa,Haryana
03-2017

10th - All Subjects

Shah Satnam Ji Girls School
Sirsa,Haryana
03-2015

Skills

  • Guest Relation
  • Excellent verbal and written communication
  • Friendly and professional demeanor
  • Customer service and guest relations
  • Check-in/check-out procedures
  • Multi-tasking and time management
  • Problem-solving and conflict resolution
  • Basic billing and cash handling

Languages

English, Punjabi, Hindi
First Language

Interst And Hobbies

  • Traveling: Exploring new destinations enhances my cultural awareness and adaptability, skills that are invaluable in a dynamic hotel environment.
  • Cooking: Experimenting with diverse cuisines fosters creativity and attention to detail, qualities that translate into excellent guest service.
  • Drawing: Engaging in sketching and illustration promotes mindfulness and patience, aiding in stress management and focus.

Personal Information

Father’s Name : Swarn Singh

Date of Birth : 05/12/1998

Marital Status : Single

Nationality : Indian

Gender : Female

Timeline

Front Office Associate

Holiday Inn
09.2024 - Current

Trainee

Holiday Inn
03.2024 - 06.2024

Trainee

Radisson Hotel
02.2022 - 06.2022

Bachelor of Hotel Management And Catering Technology(BHMCT) - Hotel Management

Pyramid College of Business And Tecnology

12th - Commerce

Shah Satnam Ji Girls School

10th - All Subjects

Shah Satnam Ji Girls School
AMANDEEP KAUR