Mohammad Mudassir Usman
Customer Success Manager
Lucknow
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work History
Customer Success Manager
EduGorilla
Lucknow
02.2020 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Created customer support strategies to increase customer retention.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
- Supervising my team related to there doubts.
- Develop policies and procedures for my team.
- Resolving users concerns and queries.
- Checking doubts of consumers on Freshdesk.
- Providing my team outbound calls which are related to Book Shipping,Book reward,Freshdesk and Client details.
- Discussing with other Department Managers regarding the queries.
- Maintaining customer satisfaction by providing problem-solving resources.
- Updating institutes details on the directory page.
- Hire staff which is suited best for the profile.
HR Administrator
Purvanchal Hospital
Gorakhpur
07.2012 - 01.2020
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Oversaw hiring, staffing and labor law compliance.
- Maintenance of hospital equipment.
- Examine the attendance of Nurses,Office workers.
- Inspecting the cleanness of Hospital.
Education
High School Diploma -
St. Paul's School
Gorakhpur 05.2007 - 03.2008
Bachelor of Commerce -
Gorakhpur University
Gorakhpur 04.2010 - 07.2012
Skills
Team Building
Timeline
Customer Success Manager
EduGorilla
02.2020 - Current
HR Administrator
Purvanchal Hospital
07.2012 - 01.2020
Bachelor of Commerce -
Gorakhpur University
04.2010 - 07.2012
High School Diploma -
St. Paul's School
05.2007 - 03.2008
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