Summary
Overview
Work History
Education
Skills
Profile - Statement
Languages
Timeline
Generic

SHIVAM PARIKH

Summary

Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.

Overview

13
13
years of professional experience

Work History

Customer Success Manager

VT Markets
Remote
05.2024 - 11.2024
  • Developed custom solutions for customers based on their individual business objectives.
  • Established strong relationships with clients through regular communication and follow-up activities.
  • Maintained up-to-date knowledge of industry trends related to customer success management.
  • Developed and maintained relationships with customers to facilitate user engagement and satisfaction.
  • Compiled customer feedback for cross-functional departments to improve product or service features.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Analyzed customer data to identify trends and inform business decisions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided guidance on how customers can maximize the value they receive from products and services.
  • Identified areas where current products are not meeting expectations or could be improved upon.

Account Manager

Startrader
Remote
07.2023 - 01.2024
  • Acquisition of new clients and managing the existing ones
  • Build and promote lasting relationship with the customers
  • Providing suggestions based on the customer experience and requirements
  • Provide strong support and service to the clients 24/5

Account manager

XtreamForex
01.2017 - 01.2022
  • Acquisition of new clients
  • Management of key clients including the existing ones
  • Designing and implementing a strategic sales plan that expands company's customer base and ensure it's strong presence
  • Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs
  • Understanding the competitors and market conditions to increase the client base

Maketing assitant

HotForex
05.2014 - 01.2017
  • Understanding social media trends and market conditions in order to attract new clients
  • Making new offers and promotions based on communications with customers
  • Monitoring social media accounts of competitors
  • Contributing ideas to create new campaign/promotions on social media

Customer support

Admiral Markets
04.2012 - 04.2014
  • Manage large amounts of incoming chat requests and email
  • Conducting customer satisfaction surveys to understand what areas of the company's services need improvements
  • Dealing with customer issues and churning out an easy to follow solution
  • Build sustainable relationships and trust with customers through open and interactive communication
  • Provide accurate, valid and complete information of the product
  • Interacting with customers to ensure they have a desirable and shareable experience

Education

Bachelor's degree - commerce

01.2013

Skills

  • Problem solving
  • Forecasting
  • Analytical thinking
  • Conflict resolution
  • Team building
  • Strategic planning
  • Relationship building
  • Social Media Marketing
  • Trading and asset management
  • Customer retention
  • Customer service
  • Customer relations
  • Chat platforms
  • Business development
  • Customer relationship building
  • CRM software
  • Customer needs assessment

Profile - Statement

A good communicator with proven inter personal skills, skilled in dealing with problems in a resourceful manner and negotiating to achieve favourable results.

Languages

Hindi
First Language
English
Proficient (C2)
C2
Gujarati
Proficient (C2)
C2

Timeline

Customer Success Manager

VT Markets
05.2024 - 11.2024

Account Manager

Startrader
07.2023 - 01.2024

Account manager

XtreamForex
01.2017 - 01.2022

Maketing assitant

HotForex
05.2014 - 01.2017

Customer support

Admiral Markets
04.2012 - 04.2014

Bachelor's degree - commerce

Similar Profiles

CREATE PROFILE
SHIVAM PARIKH