Mohammad Shabaaz Ameer
Senior customer service freight forwarding
Chennai
Summary
Responsible Senior Specialist, passionate about delivering outstanding quality and service. Offering nine years of experience in industry with history of recognition for performance.
Overview
9
9
years of professional experience
Work History
Senior Associate
Office Frame Works
1 2023 - Current
- Developed and implemented strategies to streamline office operations.
- Improved customer satisfaction by quickly and effectively addressing inquiries and complaints.
- Organizing the shipment of goods · Negotiating terms with carriers, booking cargo space, and making payments · Managing customs clearance procedures, transport .
- Streamlined freight forwarding processes by implementing efficient tracking systems and communication protocols.
- Successfully navigated large shipments of materials through tight spaces and busy facilities.
Senior Analyst
First source Solutions
08.2020 - Current
- Ensured information submitted onto loan tracking systems were accurate by assessing and comparing data to forms meticulously.
- Requested additional information from applications such as missing information, extra clarification on client requirements and financial records.
- Analyzed clients' background checks and financial records to determine loan risk involved.
- Closely reviewed and assessed mortgage loans to determine acceptance or denial, making decisions.
- Kept paperwork and sensitive information stored, keeping files organized for future reference.
- Compiled databases of applicants' credit histories, financial statements and personal details.
Inventory Controller
Seagear
01.2019 - 07.2020
- Forecasted stock requirements based on sales analysis and market trends.
- Collaborated with sales teams to develop tailored freight forwarding solutions that met unique client requirements.
- Updated inventory counts with NetSuite to assist with accounting and financial planning.
- Created inventory management systems to meet high demand volumes.
- Used advanced Excel skills to analyse and oversee robust stock data.
- Identified system weaknesses and development opportunities, aiding continual evolution towards improved stock control.
Senior Analyst
Sutherland
09.2015 - 12.2018
- Managed compliance with agreed client SLAs, delivering consistently across departments.
- Coordinated process improvement meetings to enhance service delivery of technicians.
- Developed and delivered customer service and product troubleshooting training sessions with support staff.
- Supervised services provided to achieve quality and performance targets.
- Presented business performance reports, highlighting successes and improvement areas.
Education
BBA - Business Adminstration
Alagappa University
Karaikudi, TNSkills
Team player
Multidisciplinary teamwork
Ability to motivate others
Operations analysis
Advanced Excel modelling
Freight forwarding expertise
Forecasting and planning
Additional Information
- Date: 12/03/1994
- Gender: Male
- Nationality: Indian
- Marital status: Married
- father's name: Amir shah
Declaration
I hereby declare that all the information furnished above is true to the best of my knowledge.
Place: Chennai
Timeline
Senior Analyst
First source Solutions
08.2020 - Current
Inventory Controller
Seagear
01.2019 - 07.2020
Senior Analyst
Sutherland
09.2015 - 12.2018
Senior Associate
Office Frame Works
1 2023 - Current
BBA - Business Adminstration
Alagappa University