Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
Work History
Operation Manager (West-2)
Shree Maruti Integrated Logistics Limited
Ahmedabad
05.2023 - Current
Spearheaded operational strategies and growth initiatives for the Western region, achieving 25% increase in sales & 15% reduction in cost.
Leading a team of 41 professionals, overseeing day-to-day operations and ensuring alignment with company objectives.
Implemented innovative processes resulting in improved efficiency and cost reduction.
Collaborated cross-functionally with product team to drive comprehensive growth strategies and capitalize on market opportunities.
Analyzed market trends and competitor activities to identify areas for expansion and improvement.
Cultivated strong relationships with key stakeholders and clients, fostering trust and loyalty.
Developed and executed training programs to enhance team members' skills and capabilities.
Utilized data-driven insights to optimize resource allocation and drive decision-making processes.
Assistant Manager - Operations
Grab A Grub Services Pvt. Ltd. ( Jio Mart Logistics Arm)
Vadodara
04.2021 - 05.2023
Managed supply chain operations to maintain inventory levels and support operations.
Tracked and monitored shipment progress, delivering consistent customer updates regarding delays or transport issues.
Maintained robust tracking and reporting systems, keeping senior leadership informed of performance trends.
Participated in development of program and process improvements.
Supported operation objectives and daily tasks with resourceful problem-solving and sound management of challenges.
Prepared employees for operational changes with informative team meetings and clear directives.
Cultivated customer-focused environment, empowering employees to solve routine issues and personally handling escalated problems.
Scheduled and supervised inventory audits and developed reports detailing findings.
Reduction in overall DSR% from 15% to below 5%
Achieved the delivery target of 95% and customer ratings on delivered orders above 50%
Hub Manager
Udaan, Hiveloop Logistics Pvt. Ltd
Vadodara
02.2019 - 04.2021
Have key focus on rostering process, attendance for delivery team, dispatch of vehicles on times, petty cash, cash collection variances, and hub stock by constant monitoring though critical daily reports
Manage Stock levels, delivery times and transportation cost
Ensure all hub assets are in proper condition
Evaluate performance and quality and to plan improvements
Allocate and manage staff according to changing needs
Analysing logistical problem and producing new solutions
Work on new supply strategies
Plan vehicle routes
Maintain metrics and analyse date to assess performance and implement improvements
Ensure that workspaces are fully operational and processes are running smoothly
Supervise, coach and train workforce.
DC in Charge
Vulcan Xpress Pvt. Ltd
Vadodara
01.2018 - 02.2019
Strategically plan and manage logistics, transportation and customer services
Managing Daily Operations
Direct, optimize and coordinate full order cycle
Operational excellence improvement achievement of operational KPI’s
Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
Manage, coach and develop a high performing team that meets agreed objectives and delivers best practice result, added value and continuous improvements
Meet cost, productivity, accuracy and timeliness targets
Develop and maintain strong relationships with all connected with the logistics process
Conducting managing activities like Management Information Systems (MIS) and staffing.
Cluster Executive
Tops Grup Logistics Services Pvt. Ltd
Vadodara
04.2017 - 01.2018
Responsible for the smooth operations & expansion of central Gujarat
Operational unit setup and expansion in cluster initially
Managing Daily Operations
Ensuring cost control and optimization
Operational excellence improvement achievement of operational KPI’s
Execution of operational plan
Manage, coach and develop a high performing team that meets agreed objectives and delivers best practice result, added value and continuous improvements
Report on achievement of targets and identify any action required
Ensuring compliance and adherence to system and process at branches and terminals
Resolve any arising problem or complaints.
Supervisor
Vulcan Xpress Pvt. Ltd
Vadodara
09.2016 - 04.2017
Schedule Shipments and Deliveries
Keep track of quality, quantity, stock levels, delivery times, transport costs and efficiency
Ensure metrics, reports, and process documentation is available
Report on achievement of targets and identify any action required
Maintain metrics and analyse data to assess performance and implement, improvements
Ensure that all functions under supervision operate in accordance with health, safety and environmental policies and procedure to ensure the safety and wellbeing to staff and visitors.
Branch In Charge
Quickdel Logistics Pvt. Ltd
Baroda
07.2015 - 09.2016
Working & handling at 2 different locations
I.e., Dahod, Bharuch
Develop and maintain strong relationships with all connected with the logistics process
Conducting managing activities like Management Information Systems (MIS) and staffing
Filing everyday assets, reports & presenting them to seniors/ head office with ensuring maximum productivity with pleasant aspect of quality
Planning &managing all setups and coordinate with legal department & Field executives
Conduct or review environmental audits for logistics activities to ensure processes are as environment friendly as possible.
Education
B.B.A -
Sunrise University
01-2016
H.S.C -
Gujarat Higher Secondary Education Board
01-2013
S.S.C -
Gujarat Secondary Education Board
Vadodara, GJ
Skills
Performance tracking
Process improvement
Logistics planning
Operations management
Team building
Performance improvement
P&L Management
Languages
English
Hindi
Gujarati
Urdu
Timeline
Operation Manager (West-2)
Shree Maruti Integrated Logistics Limited
05.2023 - Current
Assistant Manager - Operations
Grab A Grub Services Pvt. Ltd. ( Jio Mart Logistics Arm)
04.2021 - 05.2023
Hub Manager
Udaan, Hiveloop Logistics Pvt. Ltd
02.2019 - 04.2021
DC in Charge
Vulcan Xpress Pvt. Ltd
01.2018 - 02.2019
Cluster Executive
Tops Grup Logistics Services Pvt. Ltd
04.2017 - 01.2018
Supervisor
Vulcan Xpress Pvt. Ltd
09.2016 - 04.2017
Branch In Charge
Quickdel Logistics Pvt. Ltd
07.2015 - 09.2016
B.B.A -
Sunrise University
H.S.C -
Gujarat Higher Secondary Education Board
S.S.C -
Gujarat Secondary Education Board
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