Mohammad Yaseen Bazaz
Srinagar
Summary
I am a versatile professional with over 5 years of experience spanning customer support, quality management, sales, and education. I began my career mentoring and tutoring children for nearly three years, which instilled in me patience, adaptability, and strong communication skills. I then transitioned into management roles in the credit card sector, handling sales, CRM, team training, and quality oversight for banks like HDFC, SBI, ICICI, and Axis. Most recently, I worked as an SPS Associate at Amazon, honing my skills in vendor support and customer experience. I thrive in roles that allow me to combine problem-solving, people management, and service excellence, and I am now exploring opportunities that offer flexibility, growth, and the chance to make a meaningful impact.
Overview
7
7
years of professional experience
1
1
Certification
Work History
S P S Vendor Associate
Amazon
11.2023 - 11.2025
- Negotiated favorable terms with suppliers to optimize procurement processes.
- Developed and maintained strong relationships with vendors to ensure service reliability.
- Streamlined inventory management systems to enhance order accuracy and efficiency.
- Coordinated with cross-functional teams to ensure product availability for key sales periods.
- Streamlined inventory management processes, leading to more efficient operation.
Manager and Quality Incharge
Avviare info tech
07.2022 - 11.2023
- Led cross-functional teams to enhance project delivery timelines and improve operational efficiency.
- Conducted performance reviews, identifying areas for improvement and promoting continuous learning initiatives.
- Maintained professional, organized, and safe environment for employees and patrons.
- Accomplished multiple tasks within established timeframes.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Teacher and Mentor
Excellent Coaching Institute
01.2019 - 05.2022
- Developed and implemented engaging lesson plans tailored to diverse learning styles.
- Facilitated interactive workshops to enhance student comprehension and retention of material.
- Assessed student performance and provided feedback to facilitate student success.
- Chose materials and developed lesson plans to enhance skills for individual students.
- Increased educational expertise and knowledge by participating in instructor-oriented workshops.
- Shifted between formal and informal methods of teaching to keep students engaged.
Education
Master of Arts - Economics
I G N O U
Srinagar, India07-2026
Bachelor of Engineering - Mechanical Engineering
University of Kashmir
Srinagar03.2019
Skills
- Power BI
- MS Office
- Excel
- Typing
- Conflict Resolution
- Active Listening
- Documentation
- Multitasking and time management
- CRM and Ticketing Systems
- Engineering
- Metrics-Driven Approach
- CAD
- solidworks
- Data analysis
- Communication
- Email writing
- Motivating students
- Technology integration
Accomplishments
- Trained 15+ new hires for customer interaction best practices and communication.
- Reduced ticket resolution time by 25% by implementing a knowledge base and automating common queries.
- Mentored junior support specialists, contributing to a 30% improvement in their performance reviews.
- Successfully de-escalated 90% of customer complaints.
- Ensured 100% accuracy in client data entry, reducing errors in sales reports.
- Followed up on leads promptly, converting 30% of inquiries into new clients
Certification
- Solid works (2017-09 - 2020-12)
- Diploma in Computer Applications (2017-01 - 2018-01)
- Power BI and advanced Excel
- Data Analysis
Additional Information
I have Diploma is computer Applications.
I am currently doing DATA Analysis from Coding Ninja.
I have Solidworks certification from Caddesk India.
I also have POWER BI and advanced Excel certification.
Languages
English
Advanced (C1)
Hindi
Bilingual or Proficient (C2)
Urdu
Bilingual or Proficient (C2)
Arabic
Elementary (A2)
Timeline
S P S Vendor Associate
Amazon
11.2023 - 11.2025
Manager and Quality Incharge
Avviare info tech
07.2022 - 11.2023
Teacher and Mentor
Excellent Coaching Institute
01.2019 - 05.2022
Master of Arts - Economics
I G N O U
Bachelor of Engineering - Mechanical Engineering
University of Kashmir
PERSONAL PROJECTS
3d Printers, Training in Mechanical Workshop in JKSRTC, Industrial training in JKMED Oxygen Plant and Lifts, Industrial Training in JKMED Snow clearance Machines
ORGANIZATIONS
- Amazon
- Avviare Info Tech Pvt Ltd
- Excellent Coaching Institute
INTERESTS
Football, Cricket, Watching movies, Reading