Mohammed Aamir
IT Service Delivery Team Leader
Bengaluru
Summary
Dedicated System Administrator with extensive experience in enterprise IT infrastructure, network security, and real-time technical support for financial systems. Proven expertise in cloud administration, hardware maintenance, and troubleshooting across complex LAN/WAN environments. Committed to enhancing operational efficiency through proactive security management and robust system deployments.
Overview
5
5
Certifications
11
11
years of professional experience
Work History
IT Service Delivery Team Leader
Abu Dhabi Commercial Bank, UAE
01.2021 - 04.2026
- Led service delivery team to enhance user satisfaction and operational efficiency.
- Developed and implemented process improvements, reducing service turnaround times significantly.
- Mentored team members, fostering professional development and enhancing overall team performance.
- Collaborated with cross-functional departments to streamline service delivery processes and eliminate bottlenecks.
- Oversaw training programs to ensure adherence to compliance standards and quality assurance protocols.
- Participated actively in company-wide initiatives aimed at enhancing overall organizational effectiveness.
- Led a team of professionals to deliver high-quality services within strict deadlines and budget constraints.
- Conducted regular meetings with the team to review progress, address challenges, and align goals for successful outcomes.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Provided VIP support to CEO,Directors and Department heads
Level 2 IT Support Engineer
Abu Dhabi Commercial Bank, ADCB
09.2016 - 01.2021
- Diagnosed complex technical issues for end-users, enhancing system functionality and user satisfaction.
- Administered ticketing systems to facilitate timely IT problem resolution, improving response times (BMC remedy /Service now )
- Provide real-time support for financial applications like Bloomberg, Thomson Reuters, ADX, DFM, and Morningstar, assisting trading teams in resolving technical issues impacting market data feeds and trading operations.
- Manage PC’s, VDI Systems, Printers/ Scanner, Biometrics, IP phones (Alcatel & Avaya), Projector, CCTV, Video conferencing, Whitelisting new Devices, etc.
- Experience in Configuring DNS, DHCP, ICS, TCP/IP, Proxy settings,etc.
- Minimizing security incidents by updating virus definitions, service packs and software patches,Profiles, Security-Groups/ OU, patches, Certificates & Plugins. etc.
- Manage Single Sign-On (SSO) service configuration for Imprivata One-Sign & MS
- Liaise with Across Technical teams & Vendors to resolve issues within proper SLAs
- Provide On-Site technical support and remotely using SCCM tool & Citrix Director for VDI Systems.
- Having working knowledge of Layer 2 & Layer 3 Devices like Switch, Bridge, routers, etc.
- Expert in Windows Server 2012, 2016, Client OS 11 & 10 installations, configuration and troubleshooting, patching, Up-gradation & necessary system back-up & imaging.
Senior IT Support Engineer
Landmark Group (Splash)
Dubai
05.2015 - 09.2016
- Facilitate round-the-clock support for stores addressing all technical issues through remote connectivity or phone, ensuring onsite assistance if required.
- Troubleshooting hardware including server, switch, PC, POS machines, printer, PDT scanner, Pathfinder, etc. and user-end software such as MS Office, email client, Oracle-based applications.
- New Store setup Install new Server, PC, POS, Switch and Routers for new stores. Configure email, user account and required software Citrix, SIM(oracle), Email client, FTP etc.
- Check and monitor server health, patch, updates and antivirus’s definition, Take action if needed.
- Schedule server daily backup and take manually backup if needed.
- Data and file archival, backup and purge if necessary.
- Maintain IT Asset detail in asset management system.
- Maintaining IT back up store room with all backup IT Equipment
- Prepare different kind of report (Daily Sales report, Brand and QTY, JV etc) and provide to higher management if they need.
- Generate replenishment file from stores and provide to the warehouse.
Education
Karnataka SSLC Board
Bengaluru, IndiaKarnataka Pre-University Broad
Bengaluru, IndiaBachelor of Computer Application
CV Raman University 04.2001 -
Skills
Cloud Technologies - Azure Administration, O365, AWS Cloud Practitioner
Windows Administration - Active Directory, Domain, DNS, DHCP, IIS, ICS
Operating System - Windows 11 , 10, Server 2008, 2012, 2016, 2019
Windows Administration - Active Directory, Domain, DNS, DHCP, IIS, ICS
Mail Configuration - Office 365, Microsoft Exchange, OWA-PST outlook profile
Virtualization - XenDesktop, VSphere, Citrix VDI, Immidio, Citrix Receiver
Inventory Management - Microsoft SAM, IBM Maximo & Lansweeper
Remote & Monitoring Tools - IBM Tivoli, SCCM, RDP, Citrix Director, , Dell-WMS
Network Tools - IP Scanner, Putty, Telnet, CMD Prompt, Wireshark, Citrix
Protocols & Services - RIP, OSPF, IPV4, routing & switching NAT, LAN, TCP/ IP, SSL-VPN
Security / Firewall - Symantec Manager, web sense, Mime-Cast, Sentinel-One EDR
Backup & storage - Windows Backup, Cloud Storage, NetBackup Veritas
SSO - imprivata onesign, Microsoft authenticator
Certification
MCSE - Microsoft Certified Systems Engineer
Timeline
IT Service Delivery Team Leader
Abu Dhabi Commercial Bank, UAE
01.2021 - 04.2026
Level 2 IT Support Engineer
Abu Dhabi Commercial Bank, ADCB
09.2016 - 01.2021
Senior IT Support Engineer
Landmark Group (Splash)
05.2015 - 09.2016
Bachelor of Computer Application
04.2001 -
Karnataka SSLC Board
Karnataka Pre-University Broad