An accomplished IT infrastructure and service management professional with over 9 years of experience, specializing in customer experience, people management, and account management. With a foundation in technical skills including virtualization, cloud concepts, and networking, complemented by a strategic focus on customer-first agendas, effective leadership, and process optimization. Highly proficient in tools like Salesforce and JIRA, and recognized for enhancing customer satisfaction and retention through innovative solutions and collaborative, cross-functional efforts.